Automotive Customer Experience Specialist - Onsite Mulgrave

BYD; Melbourne; On-site; AUD 50,000 - 62,000; Full time

Job summary

BYD Australia in Melbourne is seeking a Customer Experience Representative to be the first point of contact, respond to inquiries, resolve issues, and ensure a smooth, positive experience for every customer from our VIC Mulgrave Office. The role is based in VIC Mulgrave, full-time and five days onsite.

The position emphasizes building trust, brand representation, privacy compliance, and cross-functional collaboration to deliver outstanding service in a dynamic automotive environment.

Qualifications

• More than 1 year experience in a similar role in call center or customer-facing settings.
• Customer-first attitude and a can-do approach.
• Strong learning ability and communication skills.
• Responsible, adaptable, and able to work independently or in a team.
• Good time management and multi-tasking abilities.
• Professional ethics and solid organizational discipline.
• Experience in dealerships or automotive industry preferred.
• Full working rights with no visa restrictions.
• Proficient in MS Word, Excel, PowerPoint, Teams, SharePoint and Outlook.
• Ability to build rapport over phone and online channels.

Responsibilities

• Handle customer inquiries, complaints and feedback with professionalism.
• Create tickets and ensure closed-loop processing until resolution.
• Build relationships and provide effective solutions to improve satisfaction.
• Document interactions accurately and route concerns to the appropriate departments.
• Safeguard customer information and adhere to security standards.

Skills

Customer service

Call center

Communication skills

Team player

Time management

Professional ethics

Microsoft Office

Rapport building

Job description

BYD Australia in Melbourne is seeking a Customer Experience Representative to be the first point of contact, respond to inquiries, resolve issues, and ensure a smooth, positive experience for every customer from our VIC Mulgrave Office. The role is based in VIC Mulgrave, full-time and five days onsite.

The position emphasizes building trust, brand representation, privacy compliance, and cross-functional collaboration to deliver outstanding service in a dynamic automotive environment.