Auto Glass Customer Experience Specialist

Instant Windscreens; Mackay Regional; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Training program

Uniform provided

Career advancement opportunities

Competitive pay

Job summary

Instant Windscreens is seeking a Customer Service Operator to be the first point of contact for customers across our branches. You will deliver friendly, professional service and support the smooth operation of the team.

The role includes handling inquiries, processing invoices, authorisations, and records, with thorough onboarding, a company uniform, and clear opportunities for internal advancement. If you are energetic, detail‑oriented, and comfortable with computers and social media, join our

Qualifications

• Experience in customer-facing roles preferred.
• Excellent written and verbal communication.
• Ability to manage inquiries and provide practical solutions.
• Comfortable with computers and social media platforms.
• Energetic, enthusiastic, and team oriented.

Responsibilities

• Create positive customer experiences through professional, friendly engagement
• Liaise with customers to understand needs and provide practical solutions
• Provide operational support to the Branch Manager and team
• Collaborate with the team to address inquiries and deliver resolutions
• Manage invoicing, job authorisations, and general record-keeping

Skills

Customer service

Communication skills

Detail oriented

Computer literacy

Team player

Job description

Instant Windscreens is seeking a Customer Service Operator to be the first point of contact for customers across our branches. You will deliver friendly, professional service and support the smooth operation of the team.

The role includes handling inquiries, processing invoices, authorisations, and records, with thorough onboarding, a company uniform, and clear opportunities for internal advancement. If you are energetic, detail‑oriented, and comfortable with computers and social media, join our