Customer Service Operator

Instant Windscreens; Mackay Regional; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Training program

Uniform provided

Career advancement opportunities

Competitive pay

Job summary

Instant Windscreens is seeking a Customer Service Operator to be the first point of contact for customers across our branches. You will deliver friendly, professional service and support the smooth operation of the team.

The role includes handling inquiries, processing invoices, authorisations, and records, with thorough onboarding, a company uniform, and clear opportunities for internal advancement. If you are energetic, detail‑oriented, and comfortable with computers and social media, join our

Qualifications

• Experience in customer-facing roles preferred.
• Excellent written and verbal communication.
• Ability to manage inquiries and provide practical solutions.
• Comfortable with computers and social media platforms.
• Energetic, enthusiastic, and team oriented.

Responsibilities

• Create positive customer experiences through professional, friendly engagement
• Liaise with customers to understand needs and provide practical solutions
• Provide operational support to the Branch Manager and team
• Collaborate with the team to address inquiries and deliver resolutions
• Manage invoicing, job authorisations, and general record-keeping

Skills

Customer service

Communication skills

Detail oriented

Computer literacy

Team player

Job description

Instant Windscreens is a proudly family-owned business with a large network of company-owned stores across Australia and New Zealand.

At Instant Windscreens & Tinting we strive to deliver Australia's best automotive windscreen replacement and repair services. With over 30 years' experience Instant Windscreens & Tinting has been Australia's preferred choice for car glass repairs, windscreen replacements and automotive tinting services since 1983. We provide a genuine emergency service and our fleet of mobile repair vehicles can come to you 24 hours a day, seven days a week.

Deliver Exceptional Service with Instant Windscreens & Tinting

Are you passionate about delivering exceptional service in the dynamic world of automotive innovation? Join the ranks of Instant Windscreens & Tinting, a family-owned business pioneering the automotive glass sector. Our workplace culture celebrates achievement, fosters growth, and ensures genuine satisfaction in every task.

We are committed to providing our customers with the finest service, aiming to turn each interaction into a memorable experience. At Instant Windscreens & Tinting, you'll be part of a team that values your contribution and supports your growth.

Position: Customer Service Operator

As an integral part of our Customer Service team, you will play a crucial role in interacting with our valued customers. As the first point of contact, your support helps ensure customer satisfaction and efficient branch operations.

What’s in Store for You

• Thorough training and onboarding support
• Company uniform to reflect our professionalism
• Opportunities for internal career advancement
• Competitive compensation package

Key Responsibilities

• Create positive customer experiences through professional, friendly engagement
• Liaise with customers to understand needs and provide practical solutions
• Provide operational support to the Branch Manager and team
• Collaborate with the team to address inquiries and deliver resolutions
• Manage invoicing, job authorisations, and general record-keeping

Who We’re Looking For

• Customer-focused and able to handle calls with professionalism
• Experience in a similar role, preferably within the automotive industry
• Energetic, enthusiastic, and team-oriented
• Excellent written and verbal communication skills
• Detail-oriented and precise with administrative tasks
• Confident with computers and familiar with social media platforms
• Results-driven and aligned with our values of care, collaboration, authenticity, and determination