Audio Visual Visits Coordinator

Department of Justice and Community Safety; Melbourne; On-site; AUD 81,000 - 99,000; Full time

Job summary

Department of Justice and Community Safety in Melbourne's Northern suburbs is seeking an audio visual visits coordinator to lead a small team and manage professional visits at the Metropolitan Remand Centre, planning bookings and guiding staff.

You will ensure visits run safely and on time, train staff, adhere to security rules, collect data and produce reports, and maintain equipment records to support accessible, secure services.

Qualifications

• No formal qualifications are required for this role.
• Experience in or understanding of a prison or correctional setting would be an advantage.
• You can lead a team, manage changing priorities and make sound decisions.
• Strong problem-solving, clear communication and people leadership skills are essential.

Responsibilities

• manage daily bookings and plan staff tasks to keep visits running smoothly
• guide staff, support their training and help them follow strict security rules
• collect data, check results and prepare clear reports on visits and services
• check audio visual equipment and keep accurate records of devices and their use
• solve service problems, review how visits run and help improve safe, reliable services

Skills

People leadership

Problem-solving

Communication

Flexibility

Job description

Occupation: Prison and corrective services

Location: Melbourne - Northern suburbs

Reference: VG/8770OCT2026

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

• Lead a small team that helps professional visitors connect with people in custody.
• Plan daily visits and keep services running safely and on time.
• Build your leadership skills in a role where clear decisions matter.
• Enjoy meaningful work that supports access to vital services in a secure setting.
• Ongoing, full-time role earning $81,496 - $98,955 per year, plus super.

What you will do

As an audio visual visits coordinator, you will lead a small team and manage professional visits at the Metropolitan Remand Centre.

You will plan bookings, guide staff and help visitors access services without delays.

You will:

• manage daily bookings and plan staff tasks to keep visits running smoothly
• guide staff, support their training and help them follow strict security rules
• collect data, check results and prepare clear reports on visits and services
• check audio visual equipment and keep accurate records of devices and their use
• solve service problems, review how visits run and help improve safe, reliable services.

About you

No formal qualifications are required for this role. Experience in or an understanding of a prison or correctional setting would be an advantage.

You can lead a team, manage changing priorities and make sound decisions. You stay calm under pressure and treat people with respect.

You should also have:

• strong problem-solving skills to resolve issues and keep visits on track
• clear communication skills to guide staff and support visitors
• flexibility and resilience to adapt to change and handle difficult situations
• people leadership skills to set clear tasks, give feedback and build an inclusive team.

To learn even more about this role, please read the position description. If you have any further questions, feel free to email John O'Loughlin at John.O'[e-mail].

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Applications close Wednesday 11 November 2026 at 11.59pm