Assurance Manager

Randstad Australia; Coniston; On-site; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Leadership role reporting to COO

Strategic Wollongong location

Shape team culture and risk frameworks

Exposure to executive leadership

Professional development focus

Job summary

Randstad Australia in Wollongong seeks an experienced Insolvency/Assurance Manager to lead the Assurance and Recoveries team. You will drive portfolio assurance, customer surveillance, distressed account management, asset recovery, and loss provisioning, reporting to the Chief Operating Officer.

You will manage a technical team, embed risk discipline, identify emerging risks early, and shape commercially sound resolution strategies with direct senior leadership engagement.

Qualifications

• Significant experience in commercial lending, asset finance, recoveries, restructuring, portfolio assurance, or credit risk.
• Proven experience leading, coaching, and managing a technical or operational team.
• Strong working knowledge of secured lending, asset recovery processes, PPSA, PPSR, and commercial enforcement.

Responsibilities

• Lead, coach, and develop the Assurance Team, setting clear accountability's, service standards, and workflow priorities.
• Oversee portfolio exceptions, high risk accounts, on hold customers, arrears, GPS and insurance exceptions, and audit actions.
• Manage pre-workout and formal workout cases, repossessions, valuations, asset preservation, and enforcement correspondence.
• Oversee and challenge loss provision calculations, ensure alignment with Finance, and submit clear provision recommendations to executive leadership.
• Own and present the complete Assurance reporting suite to leadership and governance forums, providing concise risk commentary.
• Identify root causes of recurring exceptions and partner with Operations, Finance, Credit, and Sales to close control gaps.

Skills

Commercial lending

Asset finance

Recoveries

Portfolio assurance

Credit risk

Stakeholder management

Negotiation

Written communication

Education

Relevant tertiary qualifications in finance or accounting

Job description

Your New Role

This is a high impact opportunity for an experienced Insolvency/Assurance Manager to lead our clients Assurance and Recoveries team in Wollongong.

Reporting directly to the Chief Operating Officer, you will be responsible for leading the portfolio assurance, customer surveillance, distressed account management, asset recovery, and loss provisioning functions. You will oversee an ambitious, technical team, driving operating discipline, identifying emerging customer and asset risks early, and establishing commercially sound resolution strategies. Backed by an executive team that values proactive risk management and continuous improvement, you will have the autonomy to shape workflows, elevate team capabilities, and deliver decision quality recommendations directly to leadership.

Benefits To You

• Competitive salary aligned with senior leadership experience
• Key leadership role reporting directly to the Chief Operating Officer
• Strategic location in Wollongong
• Direct opportunity to shape team culture, processes, and risk management frameworks
• Exposure to senior executive leadership, governance forums, and the Risk Committee
• Continuous professional development and team capability building focus

Your Responsibilities

• Lead, coach, and develop the Assurance Team, setting clear accountability's, service standards, and workflow priorities
• Oversee portfolio exceptions, high risk accounts, on hold customers, arrears, GPS and insurance exceptions, and audit actions
• Manage pre workout and formal workout cases, repossessions, valuations, asset preservation, and enforcement correspondence
• Oversee and challenge loss provision calculations, ensure alignment with Finance, and submit clear provision recommendations to executive leadership
• Own and present the complete Assurance reporting suite to leadership and governance forums, providing concise risk commentary
• Identify root causes of recurring exceptions and partner with Operations, Finance, Credit, and Sales to close control gaps

About You

• Significant experience in commercial lending, asset finance, recoveries, restructuring, portfolio assurance, or credit risk
• Demonstrated experience leading, coaching, and managing a technical or operational team
• Strong working knowledge of secured lending, asset recovery processes, PPSA, PPSR, and commercial enforcement
• Proven expertise in financial analysis and loss provisioning methodologies
• Exceptional stakeholder management, negotiation, and written communication skills
• Experience in floorplan, inventory, or bailment finance and relevant tertiary qualifications are highly desirable

Your New Company

Join a market leading financial services business specialising in floorplan and inventory funding solutions designed to empower business growth. The organisation fosters a disciplined, commercially focused, and accountable culture where employee development and clear operating rhythms are prioritised. By joining this team, you will be part of a dynamic business that values early risk identification, proactive problem solving, and sustainable portfolio growth.

We actively encourage applications from any background.