Associate Technical Services Specialist

AUS Medtronic Australasia Pty Ltd; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

Medtronic is seeking an Associate Technical Services Specialist in Horsley Park, Sydney, for hands-on service, maintenance, and repair of surgical and cardiac capital equipment. You will perform preventive maintenance, diagnose issues, and support installations in hospital settings.

Reporting to the Technical Services Manager, you will travel within the territory, document activities, and ensure regulatory compliance while providing technical guidance to customers and internal teams.

Qualifications

• Experience troubleshooting, repairing, and maintaining electromechanical, electrical, biomedical, or medical device equipment.
• Ability to travel regularly to hospitals and customer sites within the assigned territory.
• Valid driver's licence and ability to transport service tools and equipment as required.
• Ability to maintain accurate service documentation and comply with quality and regulatory requirements.

Responsibilities

• Perform preventative maintenance on high-speed drills, ESUs, cardiac surgery equipment, and other assigned medical devices per manufacturer specs.
• Diagnose, troubleshoot, and complete corrective repairs to restore equipment performance and minimise downtime.
• Conduct inspections, functional testing, and verification activities to ensure safe operation.
• Document service activities, maintenance records, repairs, and parts utilisation per quality system.
• Support equipment installations, upgrades, and product evaluations at customer facilities.
• Provide technical support and product guidance to customers and internal stakeholders.
• Coordinate service activities and communicate repair status and recommendations to customers and teams.
• Maintain service tools, test equipment, and spare parts inventory.

Skills

Troubleshooting

Repairing

Maintenance

Field service

Biomedical equipment

Education

Bachelor's Degree

Diploma

Trade/Vocational qualification

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

The Service & Repair team delivers service, maintenance, and repair support across a diverse portfolio of Surgical and Cardiac capital equipment used in hospital and clinical environments. This includes high-speed drills, Electrosurgical Units (ESUs), Cardiac surgery equipment, and other capital medical devices. The team plays an important role in helping ensure equipment reliability, safety, and performance, directly supporting healthcare professionals and patient care.

This role is based in Horsley Park, Sydney, Australia, and is primarily onsite. It also offers the opportunity to travel regularly to customer sites, hospitals, and healthcare facilities within the assigned territory to provide hands‑on service, maintenance, and repair support. Reporting to the Technical Services Manager, the Associate Technical Services Specialist provides technical service and repair support for surgical and cardiac capital equipment. The role is responsible for maintaining equipment performance through preventative maintenance, troubleshooting, repairs, installations, and customer technical support while ensuring compliance with quality and regulatory requirements.

Primary Responsibilities

• Perform preventative maintenance on high-speed drills, Electrosurgical Units (ESUs), cardiac surgery equipment, and other assigned medical devices in accordance with manufacturer specifications.
• Diagnose, troubleshoot, and complete corrective repairs to restore equipment performance and minimise customer downtime.
• Conduct equipment inspections, functional testing, and verification activities to ensure products operate safely and effectively.
• Document service activities, maintenance records, repairs, and parts utilisation in accordance with quality system and regulatory requirements.
• Support equipment installations, upgrades, and product evaluations at customer facilities.
• Provide technical support and product‑related guidance to customers, healthcare professionals, and internal stakeholders.
• Coordinate service activities and communicate repair status, technical findings, and recommendations to customers and internal teams.
• Maintain service tools, test equipment, and spare parts inventory required to support field service operations.

Required Qualifications

• Bachelor's Degree with 0 years of experience, OR Diploma with 2+ years of relevant experience, OR Trade/Vocational qualification with 4+ years of experience in field service, biomedical equipment servicing, electronics, mechanical engineering, or a related technical discipline.
• Experience troubleshooting, repairing, and maintaining electromechanical, electrical, biomedical, or medical device equipment.
• Ability to travel regularly to hospitals and customer sites within the assigned territory.
• Valid driver's licence and ability to transport service tools and equipment as required.
• Ability to maintain accurate service documentation and comply with quality and regulatory requirements.

Preferred Qualifications

• Experience servicing surgical equipment, Electrosurgical Units (ESUs), high-speed drills, cardiac surgery equipment, or other medical capital equipment.
• Knowledge of preventative maintenance practices, field service operations, and technical troubleshooting methodologies.
• Experience working within healthcare, biomedical engineering, medical device, or regulated environments.
• Experience supporting equipment installations, upgrades, and customer training activities.
• Familiarity with service management systems, maintenance tracking tools, and quality management processes.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.

We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are.

Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life‑changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning.

These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need.

Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.