Associate Director Of It Operations

Hellofresh Australia; Sydney; Hybrid; AUD 240,000 - 320,000; Full time

Benefits offered by this job

Flexible working arrangements

Headspace access

Learning & development

Company discount - HelloFresh/Youfoodz

Job summary

HelloFresh Australia in Sydney is seeking an Associate Director of IT Operations to lead the APAC IT team from a traditional service desk to a globally integrated operations hub. The role oversees HelloConnect Philippines, YouFoodz, BeCool Logistics, and HelloFresh ANZ.

You will align regional IT strategy with global leadership, drive asynchronous collaboration, and champion AI-enabled workflows while steering vendor negotiations and governance across APAC.

Qualifications

• Senior IT leadership experience in APAC region.
• Proven ability to drive IT operations from service desk to integrated hub.
• Experience with multi-site and cross-border teams.

Responsibilities

• Define & Own Regional Strategy across APAC.
• Lead asynchronous, time-zone-agnostic execution across Australia, NZ and the Philippines.
• Evolve regional operations from service desk to IT Operations framework.
• Partner with executive stakeholders to translate tech trade-offs into business decisions.
• Drive SLAs, compliance & audits, with governance across regions.
• Champion AI-driven workflows and AI adoption within the team.
• Optimize finance through smart vendor negotiations and tooling consolidation.
• Manage multi-country IT strategy and service delivery across APAC.

Skills

APAC IT leadership

AI adoption

Executive stakeholder management

Vendor negotiations

Cybersecurity frameworks

Time-zone coordination

Tools

Jira Service Management

Job description

Based in our Chippendale head office in Sydney and reporting to our Director of IT, you will lead the evolution of our APAC IT team from a traditional service desk into a high-performing, globally integrated IT operations hub. Covering HelloConnect Philippines (1,600+ staff across three sites), YouFoodz, BeCool Logistics, and HelloFresh ANZ, this is one of the most dynamic and operationally complex IT leadership roles in the HelloFresh Group.

In this position, you will connect regional teams with global leadership, turning big-picture strategy into clear local results, preventing operational silos, and building an IT function ready to scale. As Associate Director, you will act as a trusted advisor to senior executives, shape global IT strategy, and champion IT Operations best practices across the APAC region.

You will…

• Define & Own Regional Strategy: Shape and execute the APAC IT strategy across all entities, balancing speed, scope, and quality to seamlessly integrate the region into the global HelloFresh ecosystem.
• Lead & Master Asynchronous Work: Guide a distributed team across Australia, New Zealand, and the Philippines while syncing with Berlin and Toronto. You write clear direction and document key decisions, empowering time-zone-agnostic execution where real-time overlap is optimized and asynchronous is the default.
• Evolve Regional Operations: Transform a service-desk model into a specialized IT Operations framework, building deep domain expertise so local teams can operate autonomously without constant escalation.
• Partner with Executive Stakeholders: Serve as the trusted IT advisor to APAC business leadership, translating complex technical trade-offs into clear, high-level business recommendations.
• Drive SLAs, Compliance & Audits: Govern regional performance using Jira Service Management insights, maintaining a robust audit posture and keeping global IT leadership informed on key metrics.
• Champion AI Innovation: Lead by example with AI tools, actively embedding AI-driven workflows across the team as a core operational standard.
• Optimize Finance & Influence Global Strategy: Maximize regional ROI through smart vendor negotiations, tooling consolidation, and infrastructure streamlining, while representing APAC as a key contributor to global IT strategy.
• Async-First Leadership: Proven ability to manage across major time-zone gaps (e.g., aligning Manila with different hemispheres) using clear written communication and structure over constant calls.
• APAC Senior Leadership: Experience at the Associate Director level (or equivalent), with direct accountability for multi-country IT strategy, portfolio ownership, and service delivery across APAC.
• Philippines & BPO Expertise: Hands-on experience leading or partnering with IT operations in a Philippines-based BPO or shared-services environment—navigating regulatory requirements, multi-site logistics, and remote team management.
• Executive Stakeholder Management: Track record of advising C-suite stakeholders, balancing competing interests, and simplifying complex IT trade-offs into clear decisions.
• Distributed Team Building: Expertise in leading cross-cultural teams across borders, focusing on performance calibration, coaching, and retention.
• AI Adoption: Practical experience integrating AI tools into your personal workflows and embedding AI-driven practices within your team to boost efficiency.
• Financial & Governance Savvy: Skilled in cost optimization via vendor negotiations and tool consolidation. Familiarity with cybersecurity frameworks and BPO regulatory environments is a plus.

What you’ll get in return…

• The chance to have a significant impact in a leading global food technology company
• Flexible working arrangements
• Egoless environment, constant learning with room for personal growth
• Free access to Headspace
• Internal learning & development
• A diverse and vibrant international environment, with offices in 18 countries
• Company discount - 70% off HelloFresh & 40% off Youfoodz

Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role. You must have the right to work full-time in Australia/New Zealand

Location: Chippendale Head Office- hybrid working environment

Salary: Competitive salary & employee benefits

Associate Director of IT Operations • Sydney, NSW, AU