Associate Director, Advice & Early Resolution—Strategy Lead

Attorney-General's Department – Official; Adelaide; Hybrid; AUD 130,000 - 159,000; Full time

Job summary

Attorney-General's Department – Official in Adelaide is seeking an Associate Director, Advice and Early Resolution to lead strategic directions for complaints, advice and early resolution across Consumer and Business Services.

You will provide senior leadership across complaints, advice, assessment and conciliation, shaping how CBS responds to complex regulatory matters and delivering proportionate, well-governed outcomes.

Responsibilities

• Lead the strategic direction of complaints, advice and early resolution across Consumer and Business Services.
• Provide strategic leadership across complaints, advice, assessment and conciliation, shaping regulatory responses.
• Set the strategic direction of the branch and exercise senior judgement in complex, sensitive or reputational matters.

Job description

Attorney-General's Department – Official in Adelaide is seeking an Associate Director, Advice and Early Resolution to lead strategic directions for complaints, advice and early resolution across Consumer and Business Services.

You will provide senior leadership across complaints, advice, assessment and conciliation, shaping how CBS responds to complex regulatory matters and delivering proportionate, well-governed outcomes.