Associate Director Advice and Early Resolution

Attorney-General's Department – Official; Adelaide; Hybrid; AUD 130,000 - 159,000; Full time

Job summary

Attorney-General's Department – Official in Adelaide is seeking an Associate Director, Advice and Early Resolution to lead strategic directions for complaints, advice and early resolution across Consumer and Business Services.

You will provide senior leadership across complaints, advice, assessment and conciliation, shaping how CBS responds to complex regulatory matters and delivering proportionate, well-governed outcomes.

Responsibilities

• Lead the strategic direction of complaints, advice and early resolution across Consumer and Business Services.
• Provide strategic leadership across complaints, advice, assessment and conciliation, shaping regulatory responses.
• Set the strategic direction of the branch and exercise senior judgement in complex, sensitive or reputational matters.

Job description

Associate Director Advice and Early Resolution

Reference 5PFDB0BD

External Vacancy – Open to Everyone

Division: Consumer Business Services

Location: Adelaide CBD

Salary Range: $144,421

Classification: SSSM01

Engagement Type: Ongoing

Closing Date: 27 Oct 2026

Role Highlights

• Senior leadership role in the SA Public Sector, based in Adelaide CBD
• Shape strategic direction & lead meaningful change in a newly created role
• Lead a specialist branch & turn regulatory insights into better services

Lead the strategic direction of complaints, advice and early resolution across Consumer and Business Services.

As Associate Director, Advice and Early Resolution, you will provide strategic leadership across complaints, advice, assessment and conciliation, shaping how Consumer and Business Services responds to complex regulatory matters and delivers consistent, proportionate and well-governed outcomes.

This is a newly created role with genuine strategic influence. Reporting to the Assistant Commissioner, Compliance, Enforcement and Advice, you will work closely with the Commissioner and the CBS Executive to set the strategic direction of the branch and exercise senior judgement in responding to matters that may be complex, sensitive, contested or reputationally significant.

Key impact areas will include (not limited to):

Strategic Branch Leadership and Direction:

Establish Set the strategic direction, priorities and governance framework for the branch, shaping an integrated operating model across complaints, advice, assessment and early resolution.

Integrated Customer and Regulatory Pathways:

Strengthen how complaints, advice, assessment and conciliation integrate with compliance, investigations, intelligence, policy and legal functions, ensuring regulatory matters are considered through the appropriate pathway and informed by broader organisational intelligence.

Governance and Quality Assurance:

Strengthen governance, service standards and assurance arrangements including development of policies, procedures, controls, records and quality assurance mechanisms.

Performance and Culture:

Set branch performance measures and use operational, quality and customer information to monitor effectiveness of service, identify emerging issues and adjust priorities, standards and resources in response to evidence and changing needs.

You will lead the Manager, Complaints and Advice and the Manager, Conciliation and Early Resolution, provide advice on complex and sensitive matters, influence strategy and change and represent Consumer and Business Services on issues of regulatory significance.

We are seeking a senior leader with the judgement and influence to navigate a complex and evolving regulatory environment, shape strategic direction and lead meaningful change.

Special Conditions

• National Police Check required.
• Some out of hours work may be required.
• Some interstate and intrastate travel may be required.

The Attorney‑General’s Department (AGD) is a key portfolio within the South Australian Government, employing more than 1,900 staff. AGD delivers high‑level legal services and advice to Ministers and government agencies, provides specialist policy support, oversees regulation and compliance functions, and delivers essential services directly to the community.

Consumer and Business Services (CBS) is a division of the Attorney-General’s Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focused and flexible in its activities, providing accessible information and services.

Contact Us

Enquiries to Ben Broyd, AC, Compliance, Enforcement and Advice

The South Australian public sector promotes diversity and flexible ways of working including part-time.Applicants are encouraged to discuss the flexible working arrangements for this role.