Strategic Leader, Advice & Early Resolution

Attorney-General's Department; Adelaide; On-site; AUD 130,000 - 159,000; Full time

Job summary

The Attorney-General’s Department in Adelaide is seeking an Associate Director, Advice and Early Resolution to lead strategic direction across complaints, advice, assessment and conciliation within Consumer and Business Services.

You will report to the Assistant Commissioner, Compliance, Enforcement and Advice, setting priorities, governance, and overseeing complex regulatory matters while building a high-performing leadership team.

Qualifications

• Senior leader with strategic judgement to navigate complex regulatory matters.
• Experience leading complaints, advice, assessment and conciliation.
• Ability to set strategic direction and governance for a branch.

Responsibilities

• Lead the strategic direction of complaints, advice and early resolution across Consumer and Business Services.
• Provide strategic leadership across complaints, advice, assessment and conciliation, shaping CBS responses to regulatory matters.
• Set priorities, governance and resources for the branch and supervise managers of complaints and conciliation.

Job description

The Attorney-General’s Department in Adelaide is seeking an Associate Director, Advice and Early Resolution to lead strategic direction across complaints, advice, assessment and conciliation within Consumer and Business Services.

You will report to the Assistant Commissioner, Compliance, Enforcement and Advice, setting priorities, governance, and overseeing complex regulatory matters while building a high-performing leadership team.