Associate Business Analyst (Temporary opportunity until 31 Dec 2027)

Transport for NSW; Sydney; On-site; AUD 125,000 - 140,000; Full time

Job summary

Transport For NSW in Sydney is seeking an Associate Business Analyst to help drive business improvement across a dynamic technology environment. You'll collaborate with stakeholders to analyse processes, identify opportunities for improvement, and support the development of solutions that enhance systems, services and customer outcomes.

This role offers opportunities to contribute to process optimisation, business analysis, research and continuous improvement initiatives while working across

Qualifications

• Experience in business analysis and requirements gathering.
• Ability to map and improve business processes.
• Proficient in data analysis and managing information.
• Strong stakeholder engagement and workshop facilitation.

Responsibilities

• Analyse business processes and identify improvement opportunities.
• Collaborate with stakeholders to translate needs into practical solutions.
• Support development of solutions that improve systems and customer outcomes.
• Contribute to process optimisation and continuous improvement initiatives across projects.

Skills

Business analysis

Requirements gathering

Process mapping

Data analysis

Stakeholder engagement

Agile mindset

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Organisation/Entity: Transport For NSW

Job category: Information & Communication Technology

Job location: South Eveleigh, NSW, AU, 2015

Job reference number: 108797

Employment type: Fixed Term Full-Time

Salary range: $124810.0-$139787.0

If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.

Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences.

In this role, you'll:

Join us as an Associate Business Analyst and help drive business improvement initiatives across a dynamic technology environment. You'll work with stakeholders to analyse business processes, identify opportunities for improvement, and support the development of solutions that enhance systems, services and customer outcomes. This role offers the opportunity to contribute to process optimisation, business analysis, research and continuous improvement initiatives while working across both operational and project-based activities.

For more information on this position and business unit, view the role description and information pack.

About You

You're a curious and analytical problem solver who enjoys understanding how businesses operate and finding better ways of working. You can gather and interpret information, engage with stakeholders, and translate business needs into practical solutions. You thrive in collaborative environments, communicate confidently with a range of stakeholders, and bring a continuous improvement mindset to everything you do.

Thrives in Uncertainty: Demonstrates a strong ability to navigate uncertainty, pivot quickly when priorities shift, and maintain focus in a changing environment.

Agile Mindset: Applies Agile principles to problem-solving, values continuous improvement, and adapts quickly to changing business needs.

Technical Skills & Experience

• Business analysis and requirements gathering
• Business process mapping and process improvement
• Research, data analysis and problem solving
• Information and data management
• Systems and technology implementation support
• Process documentation and business case development
• Stakeholder engagement and workshop facilitation
• Reporting and business insights
• Continuous improvement methodologies
• Microsoft Office Suite, particularly Excel, Word and PowerPoint

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Applications close 11:59 PM, Monday 21st September 2026

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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