Associate

HCLTech; Sydney; On-site; AUD 55,000 - 85,000; Full time

Job summary

HCLTech is seeking a first point of contact for Institutional Banking clients in Sydney to manage queries across Transactional Banking products, from onboarding to ongoing servicing and experience enhancement.

The role focuses on building client relationships, understanding needs and industry context, and ensuring compliant, efficient service across Corporate Cards, Accounts, Payments, Merchant Services and CommBiz.

Qualifications

• 0–3 years experience in business or transactional banking or contact center operations.
• Strong attention to detail and accuracy.
• Excellent communication and stakeholder management.
• Customer-focused with collaborative approach.
• Self-motivated and proactive with ownership mindset.

Responsibilities

• Handle client queries via calls, emails, and digital channels with timely, accurate resolution.
• Build and maintain strong relationships with internal and external stakeholders.
• Ensure adherence to risks, compliance and control requirements.
• Use sound judgment to resolve client issues effectively.
• Communicate clearly and concisely with actionable information.
• Manage multiple priorities in a fast-paced environment while meeting deadlines.
• Take ownership of tasks and contribute to performance improvement.

Skills

Client relationship management

Attention to detail

Analytical thinking

Communication skills

Customer-focused

Proactive mindset

Job description

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment, you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

This is Fixed term role.

Role Overview:

The candidate will acta as a first point of contact for Institutional Banking (IB) clients, managing Transaction Banking queries and requirements. This includes handling calls (onsite team), emails and enquiries raised via customer portals, to ensure seamless support across a wide range of Transactional Banking products such as Corporate Cards, Transactional Accounts, Payments, Merchant Services and CommBiz.

The role focuses on supporting IB clients across the entire life cycle – from onboarding and implementation to ongoing servicing and experience enhancement. The candidate is expected to build strong client relationships by understanding client needs, industry context, and long-term objectives.

Key Responsibilities / Strengths

• Manage client queries via calls, emails, and digital channels, ensuring timely and accurate resolution
• Build and maintain strong relationships with internal and external stakeholders
• Ensure adherence to risks, compliance and control requirements in all activities
• Apply sound judgment and problem-solving skills to resolve client issues effectively
• Communicate clearly and concisely, providing relevant and actionable information
• Manage multiple priorities in a fast-paced environment while meeting deadlines
• Take ownership of tasks and proactively contribute to performance improvement

Qualifications & Skills

• 0 - 3 years of experience in business banking, transactional banking clients or products or contact center operations
• Detail Oriented - exercise extreme attention to details; thorough, accurate, organized, and productive and seeks to understand both cause and effect of a situation.
• Good analytical, problem-solving, and decision-making skills
• Excellent Communication and stakeholder management skills
• Customer-focused mindset with a collaborative and service-oriented approach
• Self-motivated, result driven, and proactive
• Demonstrates ownership, accountability, and critical thinking

Why Us?

• We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees
• Our company is extremely diverse with 165 nationalities represented
• We offer the opportunity to work with colleagues across the globe
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark