Assistant Venue Manager — Lead Dynamic Guest Experiences

Colonial Group; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Four additional paid leave days

Headspace & mental health support

Inclusiveness initiatives & employee D

Pride, Women & Neurodiversity networks

Gender affirmation leave

Free activities across Funlab brands

Job summary

Funlab is hiring an Assistant Venue Manager for Archie Brothers and Hijinx Hotel in Melbourne. You will lead a team to deliver unforgettable guest experiences, drive revenue on busy shifts, and transform venues into the ultimate FUN destination.

You’ll manage rosters, training, and front/back-of-house operations while fostering an inclusive, high-energy culture. RSA and Working with Children Check are required; nights/weekends availability is a must.

Qualifications

• Minimum 1 year people management experience.
• A valid RSA and Working with Children Check.
• Availability to work nights and weekends.
• An obsession with providing the best guest experiences.
• Experience in driving revenues on shift.
• Proactive, with a sense of urgency and a positive can-do attitude.
• Excellent written and verbal communication skills.
• Well organised planner who works well under timeline pressures and tackling multiple priorities.
• Capable problem-solver and thinking on your feet.
• Proven ability to build and manage relationships with different stakeholders.
• A desire to show off what you've got and what heights you can take the business.

Responsibilities

• Lead with Energy: Be a hands-on, guest-focused leader who motivates your team to create unforgettable experiences.
• Boost Revenue: Run amazing shifts, drive up and cross selling to enhance the guest experience and go the extra mile to wow our guests.
• Create WOW Spaces: Transform our venue into the ultimate FUN destination.
• Support Your Team: Inspire and coach a high-energy team of customer service, bartender and function host pros.
• Handle Operations: Take on front of house & back of house portfolios like rosters, training, P&L management, forecasting, and more.
• Cultivate Culture: Build a collaborative, inclusive vibe that makes coming to work exciting.
• Grow and Shine: Develop your skills and those of your team while mastering all aspects of a bustling entertainment venue.

Skills

People management

Guest service

Communication

Team leadership

Revenue growth

Job description

Funlab is hiring an Assistant Venue Manager for Archie Brothers and Hijinx Hotel in Melbourne. You will lead a team to deliver unforgettable guest experiences, drive revenue on busy shifts, and transform venues into the ultimate FUN destination.

You’ll manage rosters, training, and front/back-of-house operations while fostering an inclusive, high-energy culture. RSA and Working with Children Check are required; nights/weekends availability is a must.