Assistant Venue Manager

Macedon Village Hotel; Macedon; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Career development

Training programs

Collaborative team environment

Job summary

Macedon Village Hotel in Macedon, Victoria is seeking an Assistant Venue Manager to oversee daily operations and drive guest satisfaction. You will lead staff, manage budgeting, and ensure safety and service standards across the property.

We value hands-on leadership, exceptional communication, and a passion for hospitality. This full-time role offers career development and exposure to all aspects of hotel management while you contribute to the hotel's growth and vibrant local community.

Qualifications

• Proven experience in a hospitality leadership role or ready to step up to management
• Excellent customer service and guest experience focus
• Strong leadership and ability to motivate staff
• Familiarity with hospitality industry regulations and safety standards
• Excellent communication and interpersonal skills with diverse stakeholders
• Australian work rights are essential for this position

Responsibilities

• Oversee all aspects of hotel operations including staffing, inventory, budgeting and compliance
• Provide exceptional customer service and foster a welcoming environment for guests
• Develop and implement strategies to drive revenue growth and improve efficiency
• Lead recruitment, training and management of the hospitality team
• Ensure high standards of cleanliness, safety and service
• Liaise with suppliers, regulatory bodies and local community
• Contribute to the strategic direction of Macedon Village Hotel

Skills

Hospitality leadership

Customer service

Communication

Team management

Regulatory compliance

Job description

We are seeking an Assistant Venue Manager to help lead our operations at the Macedon Village Hotel, a vibrant hospitality establishment located in the picturesque town of Macedon, Victoria. As the Assistant Manager, you will be responsible for overseeing all aspects of the hotel's daily operations, ensuring exceptional customer service and driving the business's strategic growth. This is a full-time position based at our Macedon location.

What you'll be doing

Manage all aspects of the hotel's operations, including staffing, inventory, budgeting, and compliance

Provide exceptional customer service and foster a positive, welcoming environment for guests

Develop and implement strategies to drive revenue growth and improve operational efficiency

Oversee the recruitment, training, and management of a talented hospitality team

Ensure the hotel maintains high standards of cleanliness, safety, and service

Liaise with key stakeholders, including suppliers, regulatory bodies, and the local community

Contribute to the overall strategic direction of the Macedon Village Hotel

What we're looking for

Proven experience in a similar hospitality leadership role or wanting to take the next step up in your career

Minimum 1-2 years of hospitality leadership experience is required

Excellent customer service skills and a commitment to creating a positive guest experience

Strong leadership and team management abilities, with a track record of developing and motivating hospitality staff

Familiarity with hospitality industry regulations and a commitment to maintaining high standards of safety and compliance

Excellent communication and interpersonal skills, with the ability to liaise effectively with a range of stakeholders

Passion for the hospitality industry and a desire to contribute to the growth and success of the Macedon Village Hotel

Australian work rights are essential for this position

What we offer

At the Macedon Village Hotel, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• - Opportunities for career development and advancement
• - Comprehensive training and professional development programs
• - A collaborative and supportive team environment

About us

The Macedon Village Hotel is a beloved hospitality institution in the heart of the Macedon Ranges, known for its warm hospitality, exceptional food and beverage offerings, stunning natural surroundings, and AHA Regional Hotel of the Year! As a key part of the local community, we are committed to providing an outstanding experience for our guests and contributing to the growth and vibrancy of the Macedon region. If you're passionate about the hospitality industry and eager to join a dynamic and forward-thinking team, we encourage you to apply for this exciting Venue Manager role.