Assistant Strata Manager

The PICA Group; Gold Coast City; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Training & career paths

Hybrid work options

Challenging work

Belonging

Giving back

PICA Perks

Job summary

PICA Group on the Gold Coast is seeking an Assistant Strata Manager to join our BCS Gold Coast branch. You will support client enquiries, prepare documents, and coordinate with internal teams to ensure deadlines are met, while contributing to smooth property management.

In this hybrid role you’ll gain training and career pathway options across PICA Group, and collaborate with a motivated team to deliver outstanding service to clients and stakeholders.

Qualifications

• Experience in administration and/or customer service is required.
• Technology proficiency: Outlook, Word, Excel, Teams.
• Customer service skills: Respond quickly and professionally.
• Clear communication: Both written and verbal, with accuracy and professionalism.
• Organisation and time management: Prioritise tasks and meet multiple deadlines.
• Attention to detail: Maintain accuracy in records, documents, and financial tasks.
• A growth mindset: Willing to learn strata processes and progress your career.

Responsibilities

• Respond to client enquiries with professionalism and follow through on resolution.
• Prepare and issue meeting notices, agendas, and minutes.
• Keep accurate records and support compliance and financial processes.
• Liaise with internal teams to coordinate repairs, maintenance, and contractor requests.
• Organise workloads to meet statutory deadlines and client expectations.

Skills

Administration

Customer service

Communication

Organization

Time management

Attention to detail

Growth mindset

Tools

Outlook

Word

Excel

Teams

Job description

Start your strata career with PICA!

• Make a difference supporting property owners every day
• Build your skills with training and support
• Enjoy variety across client service, compliance, and operations

As one of Australia’s largest strata management companies, we provide competitive remuneration and stability in a growing industry.

The impact you’ll have:

Our clients rely on us to manage their properties smoothly and professionally. As an Assistant Strata Manager with BCS Gold Coast, a PICA Group branch, you’ll play a vital role in keeping everything running behind the scenes. By responding to client enquiries, preparing documents, supporting meetings, and coordinating with internal teams, you’ll help deliver the service our clients expect, which allows our Strata Managers to focus on client advice. This role is essential to maintaining client satisfaction and ensuring statutory deadlines are met.

What you’ll do:

Every day is varied. One moment you’re answering client enquiries, the next you’re preparing minutes or chasing contractors. In this role you will:

• Respond to client enquiries with professionalism and follow through on resolution.
• Prepare and issue meeting notices, agendas, and minutes.
• Keep accurate records and support compliance and financial processes.
• Liaise with internal teams to coordinate repairs, maintenance, and contractor requests.
• Organise workloads to meet statutory deadlines and client expectations.

What you’ll bring:

• Experience in administration and/or customer service is required. Many successful ASMs join us from backgrounds such as real estate, finance, insurance, or other professional services.
• Technology proficiency: Confident with Outlook, Word, Excel, Teams, and able to pick up new systems quickly.
• Customer service skills: Respond quickly and professionally.
• Clear communication: Both written and verbal, with accuracy and professionalism.
• Organisation and time management: Prioritise tasks and meet multiple deadlines.
• Attention to detail: Maintain accuracy in records, documents, and financial tasks.
• A growth mindset: Willing to learn strata processes and progress your career.

What’s in it for you:

At PICA Group, we want you to thrive. Here’s how we support you.

• Growth: Gain training and career pathway options across PICA Group.
• Flexibility: Balance work and life with 50/50 hybrid options.
• Challenge: No two days are the same. Variety and deadlines will stretch your skills.
• Belonging: Join a supportive team where collaboration and relationships matter.
• Giving Back: Contribute to the communities PICA Group supports.
• PICA Perks: Discounts and wellbeing programs that support life inside and outside of work.

Who is PICA Group?

We’re Australia’s leading strata and property services provider, with a trusted network of specialists in strata and facilities management, property development, debt recovery and legal services. For more than 70 years, we’ve enhanced community living by caring for one of our customers’ most valuable assets, their home.

We're also proud to be officially recognised as a Great Place to Work®. Our employees recently participated in an external survey, and 91% of our employees said that PICA Group is a Great Place to Work™.

Everything we do is guided by our values: Say is Straight | Collaborate | Simplicity | Focus on Solutions | Delight the Customer| Get Things Done

You must have the right to live and work in this location to be considered for this opportunity.

It is PICA Group’s policy not to accept speculative CV’s from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.