Assistant Store Manager - Waurn Ponds

Vic, Other, VIC; Geelong; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Performance-based incentives

Job summary

Michael Hill Waurn Ponds is seeking an Assistant Store Manager to lead and inspire a team, delivering memorable customer experiences and achieving strong sales performance. You will coach, supervise day-to-day store operations and support a clear path to career progression across our store network, while maintaining a healthy work-life balance with planned rosters.

The role offers structured development, access to staff discounts and performance-based incentives as part of our supportive retail

Qualifications

• Experienced retail leader who can coach, motivate and inspire a team.
• Customer-focused with a passion for creating memorable experiences.
• Energetic, collaborative and driven to achieve sales targets and KPIs.
• Confident in supporting day-to-day store operations and driving performance.
• Available to work 38 hours per week across a roster including Mon-Thu and Sun.

Responsibilities

• Lead and coach the Waurn Ponds team to deliver strong results.
• Oversee day-to-day store operations and drive KPI performance.
• Foster a high-performing, customer-centric store culture.
• Support rostering and staff development within the store network.

Skills

Retail leadership

Coaching

Customer focus

Team motivation

KPIs

Job description

Are you passionate about creating exceptional customer experiences and ready to take the next step in your retail leadership career? If you’re driven by results, confident in leading and inspiring others, and motivated to achieve sales targets and KPIs, Michael Hill Waurn Ponds is looking for an Assistant Store Manager to join the team.

This is an exciting opportunity to build your career, support a passionate team and help create memorable moments for our customers every day.

Why You’ll Love This Role

• Leadership Development: Strengthen your leadership capabilities while supporting, coaching and inspiring the Waurn Ponds team
• Structured Training: Benefit from our 6-week Stepping Stones program, along with ongoing support and mentorship
• Career Progression: Build your career towards Store Manager and future leadership opportunities across our store network
• Work-Life Balance: Enjoy planned rosters with two consecutive days off
• Exclusive Perks: Access staff discounts and performance-based incentives

Who You Are

• An experienced retail leader who is ready to coach, motivate and inspire a team to achieve results
• Customer-focused with a genuine passion for creating memorable experiences
• Energetic, collaborative and motivated by achieving sales targets and KPIs
• Confident in supporting day-to-day store operations and driving strong team performance
• Available to work 38 hours per week across the required roster, including Monday to Thursday and Sunday

About Michael Hill

Since 1979, Michael Hill has been a symbol of timeless style and exceptional craftsmanship. With stores across Australia, New Zealand and Canada, we’re proud to be certified by the Responsible Jewellery Council and committed to sustainability, inclusion and celebrating life’s special moments.