Assistant Store Manager - Settlement City

Eb Games; Port Macquarie; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee discount at EB Games and Zing

Benefits platform with discounts

Paid parental leave

Flexible schedule

Employee Assistance Program

Wellbeing platform

Training & Development

Job summary

EB Games settlement city is seeking an Assistant Store Manager to lead a busy team and deliver the EB Experience. You will drive customer service excellence, manage daily store operations, and use KPI data to maximise profitability while upholding our ethos.

Flexible availability across weeknights, weekends and public holidays is required. Join a fun, fast-paced environment with opportunities for development and growth.

Qualifications

• Experience in retail management or supervisory role.
• Proven track record of achieving KPI targets.
• Strong customer service focus.
• Excellent communication and interpersonal skills.
• Ability to lead, coach and develop staff.
• Detail-oriented merchandising and inventory control.

Responsibilities

• Provide incredible service to all customers.
• Manage the day-to-day store operations.
• Maintain the store’s appearance and organisation to a high standard.
• Inventory control and loss prevention for incoming, outgoing and current stock.
• Maximise the store’s profitability using KPI and sales data.
• Coaching and training teams for success and progression.
• Leading by example by upholding our ethos values of Family, Integrity, Vitality, Vision, Accountability, Recognition, and Sustainability.
• This is a full-time role requiring flexible availability across weeknights, weekends and public holidays.

Skills

Customer service

Team leadership

KPI analysis

Merchandising

Inventory management

Communication

Problem solving

Staff development

Tools

POS system

Job description

Assistant Store Manager - Settlement City

Posted 3 days ago

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Job Description

JOIN THE FUN!
As the home of gaming and pop culture, yeah, we sell fun - our products are the coolest in the galaxy! -but we also have fun, with spectacular events, celebrations, competitions, and other festivities to brighten your workday.
We take pride in being a safe, inclusive and supportive workplace, offering employee benefits that make a meaningful difference, and investing in our people’s development to help them build long and rewarding careers.
So come and join the fun, and do what you do best - with us!

Your new role awaits…
As an Assistant Store Manager, the purpose of your role is to assist the Store Manager in leading the team, providing quality customer service, running an efficient store and delivering the EB Experience. You will play a key role in ensuring that merchandising, inventory, financial and people management processes and standards are in place, taking full responsibility for the store’s operations during the Store Manager’s absence.

Primary responsibilities include:

• Providing incredible service to all customers
• Managing the day-to-day store operations
• Maintaining the store’s appearance and organisation to a high standard
• Inventory control and loss prevention for incoming, outgoing and current stock
• Maximising the store’s profitability using KPI and sales data
• Coaching and training teams for success and progression
• Leading by example by embracing and upholding our Ethos values of Family, Integrity, Vitality, Vision, Accountability, Recognition, and Sustainability.

This is a full-time role requiring flexible availability across weeknights, weekends and public holidays.

What are we looking for?

• Demonstrated record of personal sales/KPI success
• Ability to coach and drive teams to KPI and sales success
• A focus on and passion for providing incredible Customer Service
• Strong communication, interpersonal and relationship-building skills
• Demonstrated ability to plan, prioritise and delegate to meet agreed standards and timelines
• Analysis and problem-solving skills
• Experience leading, motivating and developing staff
• High level of attention to detail
• Excellent merchandising skills

What more do we offer?

• Employee discount at EB Games and Zing in store and online
• Benefits platform with discounts at all your favourite retailers
• Paid Parental Leave
• Flexibility to support you and maintain work-life balance
• Employee Assistance Program (EAP) for you and your family
• World‑class wellbeing platform
• Training & Development - Gamified Online Learning Platform, Leadership programs, Conferences.

A little more about us…
Over 25 years, EB Games has become one of Australia's leading retailers, but we don't do retail like most companies. Step into our stores, office or warehouse and the energy and passion is undeniable. With hundreds of locations, EB Games and Zing Pop Culture stores are the home of expert advice, service, and iconic gaming and pop culture products.

Applications close 30th October 2026