Sales Associate - Fountain Gate

EB Games; Melbourne; On-site; AUD 34,000 - 39,000; Part time

Benefits offered by this job

Employee discount in-store and online

Discounts at retailers through perks平台

Flexible work-life balance

Employee Assistance Program (EAP)

Job summary

EB Games in Melbourne is seeking a Sales Associate to deliver the ultimate EB Experience, providing quality customer service and keeping the store looking great.

You will meet KPI targets, stay up-to-date on products and promotions, assist with daily store operations, manage inventory, and help maintain a welcoming, energetic environment for gamers and pop culture fans.

Qualifications

• Commitment to providing exceptional service based on meeting the needs of the customer.
• Strong communication and interpersonal skills.
• Ability to resolve or escalate customer complaints.
• Enthusiasm for gaming and pop culture.

Responsibilities

• Achieving sales and KPI targets.
• Maintaining in-depth and accurate knowledge of products and current promotions.
• Assisting with day to day store operations.
• Maintaining the store’s appearance and organisation to a high standard.
• Inventory control and loss prevention.
• Upholding EB Games ethos values of Family, Integrity, Vitality, Vision, Accountability, Recognition, and Sustainability.

Skills

Customer service

Sales targets

Product knowledge

Communication

Problem solving

Job description

As the home of gaming and pop culture, yeah, we sell fun - our products are the coolest in the galaxy! - but we also have fun, with spectacular events, celebrations, competitions, and other festivities to brighten your workday.

We take pride in being a safe, inclusive and supportive workplace, offering employee benefits that make a meaningful difference, and investing in our people’s development to help them build long and rewarding careers.

So come and join the fun, and do what you do best - with us!

Your new role awaits…

As a Sales Associate, you will provide quality customer service, keep your store looking great, and deliver the ultimate EB Experience.

In this role you will be responsible for:

• Achieving sales and KPI targets
• Maintaining in-depth and accurate knowledge of products and current promotions
• Assisting with day to day store operations
• Maintaining the store’s appearance and organisation to a high standard
• Inventory control and loss prevention
• Embracing and upholding our Ethos values of Family, Integrity, Vitality, Vision, Accountability, Recognition, and Sustainability.

This is a casual position.

What are we looking for?

To be successful in this role you will have:

• Commitment to providing exceptional service based on meeting the needs of the customer
• Strong communication and interpersonal skills
• Ability to solve or escalation problems that may arise, such as resolving customer complaints
• Vitality and enthusiasm for gaming and pop culture

What more do we offer?

• Employee discount at EB Games and Zing in store and online
• Benefits platform with discounts at all your favourite retailers
• Flexibility to support you and maintain work-life balance
• Employee Assistance Program (EAP) for you and your family

A little more about us…

Over 25 years EB Games has become one of Australia's leading retailers, but we don't do retail like most companies. Step into our stores, office or warehouse and the energy and passion is undeniable. With hundreds of locations, EB Games and Zing Pop Culture stores are the home of expert advice, service, and iconic gaming and pop culture products.