Assistant Store Manager - SANDRO/MAJE | Chadstone

SMCP Australia Pty Ltd; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Training & development

Collaborative work environment

Job summary

Sandro and Maje are part of SMCP Australia Pty Ltd and Chadstone Melbourne seeks an Assistant Store Manager to lead the SANDRO and MAJE stores, driving performance, coaching the team and delivering a luxury shopping experience. You will oversee operations, inventory, visual merchandising, staffing and customer service, partner with head office, and develop talent while upholding brand standards.

This full-time role offers training, employee discounts and opportunities to grow within a premium

Qualifications

• Proven experience in a retail management role, ideally fashion/luxury.
• Strong leadership and team management capabilities.
• Excellent customer service and communication skills.

Responsibilities

• Support the Store Manager in all store operations, including sales, inventory, and visual merchandising.
• Lead and supervise the sales team to deliver outstanding customer service and brand standards.
• Manage staff scheduling, training, and performance development.
• Monitor sales targets and KPIs, implementing strategies to drive revenue.
• Maintain store standards, displays, cleanliness, and brand compliance.
• Process transactions, manage cash handling, and POS procedures.
• Assist with stock receiving, rotation, and placement.
• Build customer relationships and handle inquiries with professionalism.
• Communicate with head office and other locations to ensure brand consistency.
• Contribute to loss prevention and security measures.

Skills

Retail leadership

Customer service

Team management

Visual merchandising

Sales analytics

Tools

POS systems

Job description

Assistant Store Manager - SANDRO/MAJE | Chadstone

About us

Sandro and Maje are leading Parisian fashion houses renowned for their effortless sophistication, contemporary style, and premium quality craftsmanship. Founded in Paris, both brands embody the essence of modern French fashion, combining timeless elegance with a distinctive creative vision.

As part of the global SMCP Group, Sandro and Maje are represented in some of the world's most prestigious shopping destinations, delivering an exceptional client experience through personalised service, expert styling, and a passion for premium creative fashion. Our teams are dedicated to building meaningful client relationships while bringing the unique spirit of Parisian style to every interaction.

The opportunity

We are seeking an Assistant Store Manager for our SANDRO and MAJE stores located at Chadstone Shopping Centre in Melbourne. This is a full-time position offering an exciting opportunity to join a dynamic retail management team within one of Australia's premier shopping destinations. As Assistant Store Manager, you will play a pivotal role in driving store performance, leading our team, and delivering an exceptional shopping experience that reflects the luxury standards of our brands. This position offers significant scope to develop your retail management expertise whilst contributing directly to the success of our store operations.

Key responsibilities

Supporting the Store Manager in overseeing all aspects of store operations, including sales performance, inventory management, and visual merchandising

Leading and supervising the sales team to ensure consistent delivery of outstanding customer service and brand standards

Managing staff scheduling, training, and performance development to build a motivated and skilled team

Monitoring sales targets and KPIs, implementing strategies to drive revenue growth and customer loyalty

Maintaining store standards including visual displays, cleanliness, and compliance with brand guidelines

Processing transactions, managing cash handling, and ensuring accurate point-of-sale procedures

Assisting with stock management, including receiving, rotation, and product placement across the store

Building strong customer relationships and handling customer inquiries with professionalism and care

Communicating effectively with head office and other store locations to ensure brand consistency

Contributing to loss prevention and security measures to protect store assets

What we're looking for

Proven experience as an Assistant Store Manager or similar retail management role, ideally within a fashion or luxury retail environment

Strong leadership and team management capabilities with the ability to inspire and motivate staff

Excellent customer service skills with a genuine passion for delivering exceptional shopping experiences

Solid understanding of retail operations, including inventory management, point-of-sale systems, and sales analytics

Demonstrated ability to drive sales performance and achieve retail targets consistently

Visual merchandising experience and an eye for creating attractive store displays

Strong communication and interpersonal skills with the ability to work collaboratively across teams

Problem-solving mindset with the ability to handle challenging situations calmly and professionally

Flexibility to work retail hours, including evenings and weekends as required

High level of professionalism, reliability, and attention to detail

Experience in the luxury or premium retail sector is highly desirable

What we offer

At SMCP Australia Pty Ltd, we are committed to supporting the wellbeing and professional development of our team members. We offer a competitive remuneration package that reflects the role's responsibilities and your experience. Our benefits include ongoing training and development opportunities to support your career progression within the retail management field, a supportive and collaborative work environment, and access to employee discounts on our premium fashion collections. We are an equal opportunity employer and actively encourage applications from individuals of all backgrounds.