Assistant Store Manager - Prom General Store

Wanderer Adventures; Shire of South Gippsland; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Premium discounts

Free ferry travel

Employee assistance program

Uniform supplied

Training & career progression

On-site accommodation options

Job summary

Wanderer Adventures at Prom General Store in Wilsons Promontory VIC invites an energetic Assistant Store Manager to lead a busy hospitality and retail hub inside Victoria's premier national park. You will oversee a dynamic mix of groceries, apparel, food, and postal services while delivering exceptional visitor experiences.

This role blends commercial focus with people leadership in a remote, high-volume environment, offering on-site collaboration with a close-knit regional team and

Qualifications

• Proven leadership in a fast-paced environment.
• Experience in high-volume customer service, retail or hospitality operations.

Responsibilities

• Lead and mentor a team to ensure premium customer experience.
• Oversee retail, grocery, clothing, food & beverage, and postal operations.
• Manage cash handling, EFTPOS transactions and financial reconciliations.
• Coordinate store opening/closing and compliance with Food Safety records.
• Collaborate with Retail Operations Specialist on merchandising.

Skills

Leadership

Customer Service

Digital Literacy

Cash Handling

Remote Readiness

Compliance

Tools

Microsoft 365

Microkeeper

POS systems

Job description

Assistant Store Manager - Prom General Store

Wanderer Adventures – Wilsons Promontory VIC

Escape the Ordinary: Lead a Unique Retail & Hospitality Hub at The Prom!

Imagine waking up every day and heading off to work inside one of Australia's most pristine and iconic natural environments.

Wanderer Adventures, a proud member of the Searoad Ferries group of companies, is gearing up for the highly anticipated reopening of the Prom General Store at Tidal River, Wilsons Promontory. Positioned inside Victoria's largest and most famous recreation and campground zone, the store serves as the exclusive, vital retail and hospitality hub for more than 500,000 local, interstate, and international tourists annually.

Exciting times are ahead! The Prom General Store is currently undergoing an extensive refurbishment to open in time for our peak summer operations. The venue is being completely modernised to feature an amazing selection of retail products, grocery essentials, and an improved food offering with a cool, vibrant atmosphere - all while beautifully retaining the beloved nostalgia of the iconic structure.

We are seeking an energetic, commercially minded, and hands-on Assistant Store Manager to help lead our dynamic team in delivering premium convenience and an exceptional visitor experience in this freshly upgraded venue.

About the role

Supporting the General Manager Operations, you will step into a pivotal leadership position where no two days are the same. you will balance commercial acumen with active people leadership to ensure the seamless running of our grocery, retail, clothing, food & beverage, and postal operations.

Your key responsibilities will include:

• People Leadership: Plan workforce requirements, manage digital rosters, and conduct engaging team briefings and performance development.

• Frontline Excellence: Lead by example on the floor during peak seasonal periods—seamlessly stepping into retail, food prep, or barista-standard coffee service to support your team.

• Commercial Drive: Compile and analyse sales reports across all departments to identify trends, manage product costs, and optimise store profitability.

• Store Presentation & Ambience: Proactively maintain an inviting, high-energy holiday vibe inside our newly refurbished store, collaborating with the Retail Operations Specialist on visual merchandising and meticulous stock presentation.

• Operational Compliance: Execute daily opening/closing procedures, perform financial reconciliations, oversee the integrated Australia Post outlet, and maintain pristine Food Safety Records.

• Emergency Management: Act decisively in collaboration with the GM/Emergency Management Team during active events.

About You

To thrive in this remote, high-volume environment, you will be a resilient, self-sufficient leader who is comfortable balancing shifting seasonal priorities.

Our Essential Requirements:

• Proven Leadership: Experience supervising, leading, or mentoring a team in a fast-paced environment.

• Customer Focus: Extensive experience in high-volume customer service, retail, or hospitality operations with strong conflict-resolution skills.

• Advanced Digital Literacy: High proficiency using Microsoft 365 and modern cloud-based workforce management software (e.g., Microkeeper), with the confidence to troubleshoot POS and basic ICT issues.

• Financial Handling: Solid experience executing retail cash reconciliations and processing high-volume EFTPOS transactions.

• Remote Readiness: A genuine desire and capability to live and work harmoniously in a remote regional area within a small, close-knit team.

• Compliance & Checks: A current National Police Check (or willingness to obtain within 21 days), a Working with Children Check, a First Aid Certificate, and a preparedness to undergo mandatory Australia Post security background checks.

What’s on Offer (Benefits & Perks)

By joining the Searoad Ferries family, you get the backing of an iconic, well-established regional tourism group (employing over 300 people across Victoria) combined with an unmatched lifestyle package:

• Premium Discounts: Enjoy 50% hospitality discounts across our unique waterfront and regional venues.

• Travel Benefits: Take advantage of free travel across our ferry services.

• Health & Wellbeing: Access to our Employee Assistance Program (EAP).

• Supplied Uniform

• Growth Opportunities: Ongoing training, professional development, and strong career progression within a diversified tourism and hospitality group.

• Unbeatable Work Environment: Walk out of work straight into world-class national park trails, stunning beaches, and a close-knit, supportive community lifestyle. (Subsidised/provided on-site accommodation options are available).