Assistant Store Manager - Petbarn Richmond

Petbarn; Richmond Shire; Remote; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Pet-friendly workspace

Employee discounts

Career growth

Novated leasing

Employee assistance program

Community involvement

Job summary

Petbarn Richmond is seeking a proactive Assistant Store Manager to support daily store operations and lead a high-performing team at 609 Church Street, Richmond. You will help optimize sales, uphold store standards and train staff to deliver exceptional customer service for pets and their families.

You’ll work closely with the Store Manager to drive KPI achievement, manage costs and promote a positive, pet-loving culture across the team.

Qualifications

• Two years' experience in a high-volume retail environment.
• Proven ability to lead and coach a store team.
• Strong customer service and loss-prevention mindset.

Responsibilities

• Support the Store Manager to drive sales and store standards.
• Coach and develop team to deliver service excellence.
• Assist in budgeting, cost control and stock management.
• Foster a customer-centric environment and store discipline.

Skills

Leadership

Retail management

Team training

Customer service

Job description

Assistant Store Manager - Petbarn Richmond

Location:Richmond - 289
Posted on:04 November 2026

At Petbarn, Australia’s speciality pet leading retailer, we're passionate about making the world a happier place through the love of pets! This great opportunity at Petbarn as Full Time Assistant Store Manager at Petbarn Richmond, and will suit a pet-passionate retail leader looking to work with a great brand while also growing your retail career. Strong retail leadership experience is essential to be successful in this role!

You’ll help pet parents and train your team to make the best choices for their furry, feathered, or scaly friends, offering expert advice on health, nutrition, and wellness products. You’ll create connections with our team and customers, build trust, and make a real impact on the lives of pets and their pet parents.

Your Role:

As an Assistant Store Manager, you’ll play a crucial role in supporting the Store Manager to manage and maximize the overall success of the store. You’ll help create a customer-centric environment, achieve sales budgets, deliver consistent store standards, and manage costs. Additionally, you will train and coach the store team to deliver service excellence and achieve business objectives.

Why choose Petbarn?

• Connect with pets and their owners, making a real difference
• Gain valuable training in pet care and wellness and train the team
• Be part of a team that values passion, authenticity, caring, knowledge and togetherness
• Progression opportunities

About You:

• A leader with a hands on approach
• Have a natural love for animals and people, and passionate about retail
• At least two years' experience working with a high-volume retailer
• Have strong retail management/ supervision (or similar), with a minimum 1 year experience in management
• Proven ability to lead a team with a focus on team engagement
• Friendly, patient, and eager to develop and train team
• Organised and detail-oriented with a focus on achieving KPI’s

What’s in It for You:

• Pet-filled days with the chance to make a difference
• Discounts across Petbarn and Greencross Vets, pet-friendly workspace, and career growth opportunities
• Access to novated leasing, workplace benefits program, discounts on corporate health insurance
• Access to Employee Assistance Program, available 24/7 for yourself and your family
• Development opportunities and access to strong leadership
• Be part of a company with a commitment to giving back to the community through the Petbarn Foundation
• Incentive Program

Please note that only shortlisted candidates will be contacted

This position is available at: Richmond - 289
609 Church Street
Richmond
3121 Victoria View on Map