Assistant Store Manager - Petbarn Newcastle West

Petbarn; Newcastle; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts across Petbarn and Greencro​

Pet-friendly workspace

Career growth opportunities

Novated leasing

Employee Assistance Program

Incentive program

Job summary

Petbarn is seeking an Assistant Store Manager to support the Store Manager across Newcastle stores, delivering excellent customer service, driving sales, and upholding high store standards.

You will train and coach the store team, manage costs, and help customers and their pets with expert advice on nutrition and wellness. This is a hands-on leadership role for a pet-loving retail professional.

Qualifications

• Minimum two years’ experience in a high-volume retailer.
• Proven ability to lead a team and drive sales.
• Strong customer service and mentoring skills.
• Hands-on leadership style with KPI focus.

Responsibilities

• Support Store Manager to maximise store performance.
• Maintain store standards and achieve sales budgets.
• Train and coach the store team to deliver service excellence.
• Engage with customers and lead a positive team environment.

Skills

Retail leadership

Team training

Customer service

KPI focus

Job description

At Petbarn, Australia’s speciality pet leading retailer, we're passionate about making the world a happier place through the love of pets! We have a great opportunity for an Assistant Store Manager to work across our Newcastle Stores, gaining invaluable management experience as you complete reliefs across the region. This will suit a pet-passionate retail leader looking to work with a great brand while also growing your retail career. Strong retail leadership experience is essential to be successful in this role!

You’ll help pet parents and train your team to make the best choices for their furry, feathered, or scaly friends, offering expert advice on health, nutrition, and wellness products. You’ll create connections with our team and customers, build trust, and make a real impact on the lives of pets and their pet parents.

Your Role:

As an Assistant Store Manager, you’ll play a crucial role in supporting the Store Manager to manage and maximize the overall success of the store. You’ll help create a customer-centric environment, achieve sales budgets, deliver consistent store standards, and manage costs. Additionally, you will train and coach the store team to deliver service excellence and achieve business objectives.

Why choose Petbarn?

• Connect with pets and their owners, making a real difference
• Gain valuable training in pet care and wellness and train the team
• Be part of a team that values passion, authenticity, caring, knowledge and togetherness
• Progression opportunities

About You:

• A leader with a hands on approach
• Have a natural love for animals and people, and passionate about retail
• At least two years' experience working with a high-volume retailer
• Have strong retail management/ supervision (or similar), with a minimum 1 year experience in management
• Proven ability to lead a team with a focus on team engagement
• Friendly, patient, and eager to develop and train team
• Organised and detail-oriented with a focus on achieving KPI’s

What’s in It for You:

• Pet-filled days with the chance to make a difference
• Discounts across Petbarn and Greencross Vets, pet-friendly workspace, and career growth opportunities
• Access to novated leasing, workplace benefits program, discounts on corporate health insuranceAccess to Employee Assistance Program, available 24/7 for yourself and your family
• Development opportunities and access to strong leadership
• Be part of a company with a commitment to giving back to the community through the Petbarn Foundation
• Incentive Program

Please note that only shortlisted candidates will be contacted