Assistant Store Manager - Petbarn Richmond

Petbarn; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Petbarn discounts

Novated leasing

Benefits program

Health insurance discounts

EAP access

Leadership development

Foundation support

Job summary

Petbarn Richmond is seeking a Full Time Assistant Store Manager to support the Store Manager, drive sales, maintain store standards, and coach the team. You will lead in a high-volume pet retail environment, delivering exceptional customer service and achieving KPI targets while fostering a collaborative team culture.

This role offers strong training, staff development, and career growth within Petbarn and the broader Greencross Vets network, including staff discounts and career progression

Qualifications

• Leads a high-volume retail team with a hands-on approach.
• Strong customer focus and ability to coach staff.
• Proven track record in achieving sales and KPI targets.

Responsibilities

• Support the Store Manager to maximise store performance.
• Coach and develop team to deliver service excellence.
• Help manage budgets, standards and costs to drive sales.

Skills

Retail leadership

Team training

KPI management

Customer service

People management

Job description

Assistant Store Manager - Petbarn Richmond

Location:Richmond - 289
Posted on:04 November 2026

At Petbarn, Australia’s speciality pet leading retailer, we're passionate about making the world a happier place through the love of pets! This great opportunity at Petbarn as Full Time Assistant Store Manager at Petbarn Richmond, and will suit a pet-passionate retail leader looking to work with a great brand while also growing your retail career. Strong retail leadership experience is essential to be successful in this role!

You’ll help pet parents and train your team to make the best choices for their furry, feathered, or scaly friends, offering expert advice on health, nutrition, and wellness products. You’ll create connections with our team and customers, build trust, and make a real impact on the lives of pets and their pet parents.

Your Role:

As an Assistant Store Manager, you’ll play a crucial role in supporting the Store Manager to manage and maximize the overall success of the store. You’ll help create a customer-centric environment, achieve sales budgets, deliver consistent store standards, and manage costs. Additionally, you will train and coach the store team to deliver service excellence and achieve business objectives.

Why choose Petbarn?

• Connect with pets and their owners, making a real difference
• Gain valuable training in pet care and wellness and train the team
• Be part of a team that values passion, authenticity, caring, knowledge and togetherness
• Progression opportunities

About You:

• A leader with a hands on approach
• Have a natural love for animals and people, and passionate about retail
• At least two years' experience working with a high-volume retailer
• Have strong retail management/ supervision (or similar), with a minimum 1 year experience in management
• Proven ability to lead a team with a focus on team engagement
• Friendly, patient, and eager to develop and train team
• Organised and detail-oriented with a focus on achieving KPI’s

What’s in It for You:

• Pet-filled days with the chance to make a difference
• Discounts across Petbarn and Greencross Vets, pet-friendly workspace, and career growth opportunities
• Access to novated leasing, workplace benefits program, discounts on corporate health insurance
• Access to Employee Assistance Program, available 24/7 for yourself and your family
• Development opportunities and access to strong leadership
• Be part of a company with a commitment to giving back to the community through the Petbarn Foundation
• Incentive Program

Please note that only shortlisted candidates will be contacted