Assistant Store Manager: People-Driven Leadership

Optus Enterprise; Australia; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Parental leave

Counselling services

Diversity networks

Job summary

Optus is seeking an Assistant Store Manager for the Colonnades team in Victoria. You will support the Store Manager to develop a high‑performing culture, coach staff, and deliver outstanding customer experiences. You will help run daily operations, manage escalations, and drive engagement across the team.

We value leadership, customer focus and resilience in a fast‑paced retail environment. This role offers competitive pay and access to staff discounts and wellbeing benefits.

Qualifications

• Leadership experience in retail environments.
• Coaching and developing team members to deliver great customer experiences.
• Ability to stay composed and guide others during challenging situations.

Responsibilities

• Lead by example and support Store Manager to build a high‑performance culture.
• Coach, mentor and develop team members with clear guidance and feedback.
• Maintain a warm, customer‑first environment for customers and staff.
• Oversee daily operations and service delivery, improving performance and efficiency.
• Handle escalated customer enquiries with calm professionalism and de‑escalation techniques.
• Drive team engagement through goal setting, learning and collaboration.

Skills

Supportive Leadership

Customer-First Coaching

Calm Under Pressure

Operational & Business Awareness

Team Culture & Adaptability

Job description

Optus is seeking an Assistant Store Manager for the Colonnades team in Victoria. You will support the Store Manager to develop a high‑performing culture, coach staff, and deliver outstanding customer experiences. You will help run daily operations, manage escalations, and drive engagement across the team.

We value leadership, customer focus and resilience in a fast‑paced retail environment. This role offers competitive pay and access to staff discounts and wellbeing benefits.