People-First Store Leader - Assistant Manager

Optus; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

80 monthly credit

25% off Optus products

Shopping discounts with partners

Parental Leave up to 14 weeks

Counselling and wellbeing support

Job summary

Optus in Melbourne is seeking an Assistant Store Manager for the Colonnades team. You will lead by example, coach a motivated team, and help deliver outstanding customer experiences while stepping into leadership with confidence.

The role focuses on driving performance, coaching, customer-first operations, and building an inclusive store culture. Optus offers competitive pay, staff discounts, parental leave, and wellbeing support.

Responsibilities

• Lead by example to create a positive, high‑performance culture where your team feels motivated, included and confident to shine.
• Coach and develop team members through clear guidance, meaningful feedback and day‑to‑day support, helping them deliver exceptional customer experiences.
• Maintain an energised, customer‑first environment that feels warm, welcoming and inspiring for both customers and your team.
• Support smooth daily operations, from team coordination to service delivery, while uplifting performance, efficiency and customer experience.
• Handle escalated customer enquiries with calm professionalism, modelling effective de‑escalation techniques and guiding the team.
• Drive team engagement by celebrating wins, supporting goal setting, encouraging continuous learning and strengthening collaboration.

Skills

Supportive leadership

Customer-first coaching

Calm under pressure

Operational awareness

Team adaptability

Job description

Optus in Melbourne is seeking an Assistant Store Manager for the Colonnades team. You will lead by example, coach a motivated team, and help deliver outstanding customer experiences while stepping into leadership with confidence.

The role focuses on driving performance, coaching, customer-first operations, and building an inclusive store culture. Optus offers competitive pay, staff discounts, parental leave, and wellbeing support.