Assistant Store Manager - Maroochydore, Qld

Yd Incorporated; Maroochydore; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Fun environment

Incentive program

Regular feedback & communication

Mentoring & development

Job summary

yd. is seeking an Assistant Store Manager to support the Store Manager in driving overall store and team performance by creating an exceptional customer experience, a strong sales attitude, and a people-first culture that prioritises succession and retention.

As part of the role, you will lead, coach and support the store team to achieve people, performance, planning and operational goals; provide regular feedback; manage weekly store walks with the Store Manager; act as the on-duty manager

Qualifications

• Create and maintain a people-first culture valuing development, collaboration, transparency.
• Lead, coach and support the store team to achieve goals.
• Provide regular feedback emphasising development and progression.

Responsibilities

• Deliver exceptional customer experience using CLASS selling steps.
• Drive sales in line with retail goals, budgets and KPIs.
• Plan and execute VM guides to the standard.
• Conduct weekly store walks with the Store Manager.
• Act as on-duty manager during Store Manager's RDO and leave.

Job description

POSITION PURPOSE

As Assistant Store Manager you are responsible for effectively supporting the Store Manager in driving overall store and team performance by creating an exceptional customer experience, strong sales driving attitude, and a people first culture that prioritises succession and retention.

As an Assistant Store manager, you will:

PEOPLE

• Create and maintain a people first culture that values development, collaboration, transparency, and open communication.

• Lead, coach and support the store team to achieve people, performance, planning, and operational goals.

• Provide regular and effective feedback that prioritises professional development and internal progression in a professional and people first manner.

PERFORMANCE

• Ensure team are delivering an exceptional customer experience using CLASS sale selling steps and relevant customer service techniques.

• Drive and maintain sales performance within the store in line with retail goals, budgetsand KPIs.

• Support the Store Manager to plan and execute VM guides to the VM guideline standard.

• Conduct effective weekly store walks with the Store Manager to discuss store and team opportunities and develop actions.

• Primary point of contact and manager on duty on Store Manager's RDO and Annual Leave

At yd. we are passionate about our people,and we will offer you:

• A fun, inspiring and challenging environment.

• A rewarding incentive program like no other retailer!

• Frequent support, feedback, and a high level of communication with your Area Manager and State Manager.

• Mentoring, training, and development to support you on this journey.