Assistant Store Manager

yd. Australia; Bayside; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Fun environment

Incentive program

Support & communication

Mentoring & development

Job summary

yd. Australia in Eastgardens is seeking an energetic Assistant Store Manager to support the Store Manager in driving store performance and delivering an exceptional customer experience.

You will lead a people-first team, coach staff, and focus on development and succession planning while maintaining strong retail KPI delivery.

Qualifications

• Experience leading a retail store team.
• Strong customer service and sales focus.
• Excellent communication and coaching skills.
• Ability to analyse sales data and act on insights.

Responsibilities

• Create and maintain a people-first culture that values development and open communication.
• Lead, coach and support the store team to achieve people, performance and operational goals.
• Provide regular feedback prioritising professional development and internal progression.
• Support recruitment and induction processes to reduce turnover and support team development.
• Ensure exceptional customer experience using CLASS selling steps and service techniques.
• Act as manager on duty during Store Manager's RDO and annual leave.
• Drive and maintain sales performance in line with store KPIs.
• Utilise sales reports to identify opportunities and take decisive action.
• Conduct weekly store walks with the Store Manager to discuss opportunities and actions.
• Ensure the team meet customer sign-up KPIs.

Skills

People leadership

Customer service

Job description

We are looking for an energetic and driven Assistant Store Manager to join our Eastgardens store.

POSITION PURPOSE

As Assistant Store Manager you are responsible for effectively supporting the Store Manager in driving overall store and team performance by creating an exceptional customer experience, strong sales driving attitude, and a people first culture that prioritises succession and retention.

As an Assistant Store manager you will:

PEOPLE

• Create and maintain a people first culture that values development, collaboration, transparency, and open communication
• Lead, coach and support the store team to achieve people, performance, planning, and operational goals
• Provide regular and effective feedback that prioritises professional development and internal progression in a professional and people first manner
• Support the recruitment and induction processes to reduce turnover and ensure strong team development.

PERFORMANCE

• Ensure team are delivering an exceptional customer experience using CLASS (selling steps) and relevant customer service techniques
• Primary point of contact and manager on duty on Store Manager's RDO and Annual Leave
• Drive and maintain sales performance within the store in line with retail goals and KPIs
• Utilise sales reports to identify commercial opportunities and take quick and decisive action
• Conduct effective weekly store walks with the Store Manager to discuss store and team opportunities and develop actions
• Ensure team are meeting customer sign-up KPIs in line with expectations

At yd. we are passionate about our people, and we will offer you:

• A fun, inspiring and challenging environment.
• A rewarding incentive program like no other retailer!
• Frequent support, feedback, and a high level of communication with your Area Manager and State Manager.
• Mentoring, training, and development to support you on this journey.