Assistant Store Manager

yd. Australia; City of Maribyrnong; On-site; AUD 60,000 - 70,000; Full time

Job summary

yd. Australia is seeking an energetic Assistant Store Manager for our Flagship Highpoint store to drive sales and deliver an exceptional customer experience. You will support the Store Manager, coach the team, and champion a people-first culture focused on development and retention.

In this role, you will lead by example, oversee daily operations on the Shop Floor, utilise selling techniques, and collaborate with Area and State Managers to achieve KPIs and store goals.

Responsibilities

• Deliver an exceptional customer experience using selling steps and service techniques.
• Act as Store Manager on duty during RDO/Annual Leave.
• Drive sales performance in line with KPIs and store goals.
• Use sales reports to identify opportunities and act quickly.
• Conduct weekly store walks with the Store Manager to discuss opportunities and develop actions.
• Support customer sign-up KPIs and enrollment targets.

Job description

We are looking for an energetic and driven Assistant Store Manager to join our Flagship Highpoint store.

POSITION PURPOSE

As Assistant Store Manager you are responsible for effectively supporting the Store Manager in driving overall store and team performance by creating an exceptional customer experience, strong sales driving attitude, and a people first culture that prioritises succession and retention.

As an Assistant Store manager you will:

PEOPLE

• Create and maintain a people first culture that values development, collaboration, transparency, and open communication
• Lead, coach and support the store team to achieve people, performance, planning, and operational goals
• Provide regular and effective feedback that prioritises professional development and internal progression in a professional and people first manner
• Support the recruitment and induction processes to reduce turnover and ensure strong team development.

PERFORMANCE

• Ensure team are delivering an exceptional customer experience using CLASS (selling steps) and relevant customer service techniques
• Primary point of contact and manager on duty on Store Manager’s RDO and Annual Leave
• Drive and maintain sales performance within the store in line with retail goals and KPIs
• Utilise sales reports to identify commercial opportunities and take quick and decisive action
• Conduct effective weekly store walks with the Store Manager to discuss store and team opportunities and develop actions
• Ensure team are meeting customer sign-up KPIs in line with expectations

At yd. we are passionate about our people, and we will offer you:

• A fun, inspiring and challenging environment.
• A rewarding incentive program like no other retailer!
• Frequent support, feedback, and a high level of communication with your Area Manager and State Manager.
• Mentoring, training, and development to support you on this journey.