Assistant Store Manager - yd Harbourtown DFO

Yd. Pty; Gold Coast City; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Incentive program

Mentoring and training

Regular feedback and support

Challenging environment

Job summary

yd Harbourtown DFO is seeking an Assistant Store Manager to support the Store Manager with team leadership, sales performance and operational excellence at Harbourtown Shopping Centre.

You will drive a customer-first culture, mentor staff, and ensure the team delivers exceptional service while meeting store KPIs. This role emphasizes development, collaboration and effective on-floor leadership in a fast-paced retail environment.

Qualifications

• Experience in leading teams and coaching staff.
• Strong customer service focus and sales drive.
• Able to communicate effectively and provide feedback for growth.

Responsibilities

• Lead and coach store team to achieve people, performance and operational goals.
• Deliver exceptional customer experiences using proven service techniques.
• Support Store Manager with sales planning, VM adherence, and weekly reviews.

Job description

Assistant Store Manager - yd Harbourtown DFO

Harbourtown Shopping Centre, Harbour Town Dr, Biggera Waters QLD 4216, Australia

Gold Coast QLD, Australia

Posted Monday 20 July 2026 at 2:00 pm

Position Purpose

As Assistant Store Manager you are responsible for effectively supporting the Store Manager in driving overall store and team performance by creating an exceptional customer experience, strong sales driving attitude, and a people first culture that prioritises succession and retention.

Responsibilities

• Create and maintain a people first culture that values development, collaboration, transparency, and open communication.
• Lead, coach and support the store team to achieve people, performance, planning, and operational goals.
• Provide regular and effective feedback that prioritises professional development and internal progression in a professional and people first manner.
• Ensure team is delivering an exceptional customer experience using CLASS sale selling steps and relevant customer service techniques.
• Drive and maintain sales performance within the store in line with retail goals, budgets and KPIs.
• Support the Store Manager to plan and execute VM guides to the VM guideline standard.
• Conduct effective weekly store walks with the Store Manager to discuss store and team opportunities and develop actions.
• Serve as the primary point of contact and manager on duty on Store Manager’s RDO and Annual Leave.

Benefits

• A fun, inspiring and challenging environment.
• A rewarding incentive program like no other retailer.
• Frequent support, feedback, and a high level of communication with your Area Manager and State Manager.
• Mentoring, training, and development to support you on this journey.