Assistant Store Manager: Lead Teams & Exceptional Service

Petstock Group; Launceston; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Sonder wellbeing service

Additional paid leave

Paid parental leave

Corporate discounts

Workplace Banking

Job summary

Petstock Group is seeking an Assistant Store Manager in Launceston to support the Store Manager in leading a passionate team and delivering world-class customer service. You’ll mentor staff, manage daily operations, and maintain stock integrity.

This role offers a fun, inclusive culture and opportunities to grow within our retail operations, with a focus on pets, people, and the planet.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Support your Store Manager in coaching the team to achieve and develop their knowledge and skills.
• Provide an exceptional customer experience consistently.
• Foster a strong safety mindset and a culture of safety within your team.
• Assist in stock management and adhere to stock integrity processes.
• Oversee visual merchandising (VM) of stock displays and ensure VM standards are met.
• Stay up-to-date on pet care, products and services to better assist customers.
• Recruit, onboard, and induct high-calibre new team members.
• Create a fun, supportive in-store culture that makes staff look forward to coming to work.
• Support local marketing opportunities and sponsorships.

Job description

Petstock Group is seeking an Assistant Store Manager in Launceston to support the Store Manager in leading a passionate team and delivering world-class customer service. You’ll mentor staff, manage daily operations, and maintain stock integrity.

This role offers a fun, inclusive culture and opportunities to grow within our retail operations, with a focus on pets, people, and the planet.