Assistant Store Manager - CBD

Sharp & Carter; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Sharp & Carter is seeking an experienced Assistant Store Manager to lead teams in a high-profile Melbourne retail environment, delivering immersive customer experiences and strong commercial results. You will partner with multiple Store Managers to drive exceptional service, operational excellence, and authentic leadership, while maintaining presentation standards and compliance across the store.

Join a collaborative culture that values coaching, people development and best‑in‑class brand

Responsibilities

• Lead day-to-day customer journey to deliver a premium, immersive brand experience.
• Manage the retail/lounge environment to provide seamless, high-quality service.
• Respond promptly to customer feedback and resolve concerns for positive outcomes.
• Maintain staffing levels aligned to service peaks.
• Ensure products are displayed impeccably with strong visual merchandising and sensory standards.
• Execute in-store promotions and product sampling activities.
• Support recruitment to build a capable and high-performing team.
• Motivate, coach, and develop team members through feedback and training.
• Champion onboarding programs and ongoing skills development.
• Foster strong product knowledge and brand storytelling within the team.
• Communicate operational updates clearly and consistently.
• Encourage collaboration within the store and with cross-functional teams.
• Listen to team insights and act on feedback where appropriate.
• Maintain accurate stock levels, rotation, and ordering processes.
• Ensure hygiene, food safety, OH&S, cash-handling and security standards are met.
• Identify maintenance needs and escalate when required.
• Complete financial reporting accurately and on time.
• Optimise labour coverage to support productivity and service quality.
• Monitor store performance and identify revenue-enhancing opportunities.
• Set and review daily team targets and coach to achieve them.
• Reduce waste and maintain stock integrity through effective processes.

Job description

An exciting opportunity exists for an experienced and passionate Assistant Store Manager to join a high‑profile retail environment known for delivering exceptional, immersive customer experiences. Working closely with multiple Store Managers, this role plays a pivotal part in leading engaged teams, elevating service standards, and driving strong commercial outcomes. As Assistant Store Manager, you will lead from the front — inspiring your team through best‑in‑class service, operational excellence, and authentic leadership. You’ll contribute to creating a memorable in‑store atmosphere while ensuring performance targets, compliance requirements, and presentation standards are consistently achieved.

Key Responsibilities

Customer Experience

• Lead the day‑to‑day customer journey, ensuring a premium, immersive brand experience for every customer.
• Manage the retail and/or lounge environment to deliver seamless, high‑quality service.
• Respond promptly to customer feedback, resolving concerns to achieve positive outcomes.
• Maintain appropriate staffing levels aligned to service peaks.

Presentation & Product

• Ensure all food and retail products are displayed impeccably, maintaining exceptional visual merchandising and sensory experience standards.
• Execute in‑store promotional calendars and product sampling activities.

Team Leadership & Development

• Support recruitment to build a capable and high‑performing team.
• Motivate, coach, and develop team members through regular feedback and training.
• Champion onboarding programs and ongoing skills development.
• Foster strong product knowledge and brand storytelling within the team.

Communication & Connection

• Communicate operational updates clearly and consistently.
• Encourage collaboration within the store and with cross‑functional teams.
• Listen to team insights and act on feedback where appropriate.

Governance & Compliance

• Maintain accurate stock levels, rotation, and ordering processes.
• Ensure compliance with hygiene, food safety, OH&S, cash‑handling, and security standards.
• Identify maintenance needs and elevate to support teams.
• Complete financial reporting requirements accurately and on time.

Productivity & Profitability

• Optimise labour coverage to support productivity and service quality.
• Monitor store performance and identify revenue‑enhancing opportunities.
• Set and review daily team targets and provide coaching to achieve them.
• Reduce waste and maintain stock integrity through effective processes.

Skills & Attributes

• Passionate about delivering inspirational, memorable customer experiences.
• Creative, curious, and driven to find better ways of working.
• A positive, kind, and engaging leader.
• Strong communicator who is clear, consultative, and supportive.
• Resilient, adaptable, and solutions focused.
• Committed to building a learning culture and developing others.
• Able to connect daily operations to broader strategic goals.

Please be aware that sponsorship is unfortunately not available for this role.