Assistant Store Manager

Oscar Wylee; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Oscar Wylee in Melbourne is seeking an Assistant Store Manager to oversee daily retail operations and ensure policy compliance when the Store Manager is off shift.

You will collaborate with our Optometrists to deliver a superior customer experience, lead by example, and mentor junior team members to support brand growth.

Qualifications

• Minimum 3 years of strong experience in customer facing roles involving sales.
• Experience supervising other workers and delivering on-site training to junior members of a team.
• Ability to demonstrate the skill of building meaningful and long-term relationships with customers.

Responsibilities

• Support the day-to-day operation of the retail arm and ensure compliance with company policies and procedures.
• Collaborate closely with Optometrists to deliver a superior customer experience and resolve on-site issues.
• Lead by example, train junior team members, and foster a collaborative, consultative team environment.

Skills

Customer experience

Staff supervision

Relationship building

Team leadership

Job description

Stay on trend with a free pair of prescription glasses every six months!

Oscar Wylee is a leading optometry company with 130+ stores located in Australia, New Zealand and Canada, employing 1000+ worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all.

We are an ambitious, solutions focused and energetic group passionate about making a positive difference to communities needing access to this important service. Our inhouse designers are influenced by the latest global fashion trends and bring the product to the customer direct from our manufacturers.

About the role

Our Assistant Store Managers support our Store Managers oversee the day to day operation of the retail arm of our service and ensure compliance to company policies and procedures, particularly when the Store Manager is not on shift.

Assistant Store Managers collaborate closely with our Optometrists to deliver a superior customer experience. They set a positive example for our store team members who also rely on their ability to resolve less complex problems.

About the person

This role suits are range of people including those who work in retail and healthcare industries. Optical industry experience is helpful, but not essential. We are looking for effective and caring leaders who are organised, able to think on their feet and make good decisions that support the continued growth of our brand. Other requirements:

• Minimum 3 years of strong experience in customer facing roles involving sales.
• Experience supervising other workers and delivering on-site training to junior members of a team.
• Ability to demonstrate the skill of building meaningful and long-term relationships with customers.
• Collaborative and consultative team-work and leadership style.

This is a great organisation for someone looking to continue to grow beyond a customer facing role and we are often able to support relocation to meet the work-life needs of our staff.