Assistant Shop Manager

Mont Adventure Equipment Pty Ltd; Canberra; On-site; AUD 70,000 - 80,000; Full time

Job summary

Mont Adventure Equipment Pty Ltd in Fyshwick, Canberra, is hiring an Assistant Shop Manager to lead daily floor operations and support the Shop Manager. You will engage customers, coach staff, manage stock and assist with administrative tasks to keep the shop running smoothly.

The role is full-time and salaried, based at the Fyshwick shop, with one weekend day required. You will help shape the customer experience and grow retail leadership and product knowledge in a busy outdoor gear environment.

Qualifications

• Prior experience in retail at supervisory level.
• Strong customer service and selling skills.
• Calm approach to handling complaints and competing priorities.
• Ability to allocate work and coach colleagues on a busy shop floor.
• Experience with point‑of‑sale, cash handling and stock control.

Responsibilities

• Lead daily floor operations, set priorities, and coordinate the team during shifts, including one weekend day.
• Assist customers in choosing gear, explain product care, coach colleagues, and draw on specialist support when needed.
• Keep stock replenished and deliver seasonal displays and promotions with the Shop Manager and Inventory team.
• Manage daily follow-up of shop orders, inquiries, warranties and repairs with Mont teams to keep customers informed.
• Assist with roster preparation, opening/closing duties, and cash handling when required.
• Support stock takes and occasional promotional events.

Skills

Retail supervisory

Customer service

Team leadership

Stock control

Cash handling

POS systems

Tools

POS system

Inventory software

Computer systems

Job description

Mont Adventure Equipment Pty Ltd – Fyshwick ACT

Help lead a friendly team of outdoor enthusiasts and keep our busy shop running smoothly.

Mont is an independent Australian adventure equipment company founded in 1981. Our flagship shop in Fyshwick brings together Mont gear and specialist outdoor brands for bushwalking, climbing, trail running, backcountry skiing and more. We care about well-made equipment and helping people choose, use and look after the right gear.

We’re looking for a practical, approachable Assistant Manager to support our existing Shop Manager. You’ll be a hands-on presence on the shop floor, serving customers, supporting the team, and ensuring administrative work between customers gets done.

Assistant Shop Manager

Mont Adventure Equipment | Fyshwick, Canberra | Full-time salaried

Help lead a friendly team of outdoor enthusiasts and keep our busy shop running smoothly.

Mont is an independent Australian adventure equipment company founded in 1981. Our flagship shop in Fyshwick brings together Mont gear and specialist outdoor brands for bushwalking, climbing, trail running, backcountry skiing and more. We care about well-made equipment and helping people choose, use and look after the right gear.

We’re looking for a practical, approachable Assistant Manager to support our existing Shop Manager. You’ll have a hands-on presence on the shop floor serving customers, supporting the team, and ensuring administrative work between customers gets done.

What you will do

• Lead daily floor operations, setting priorities, and coordinating the team during your shifts, including one day every weekend.
• Help customers in choosing suitable gear, explaining product care, coaching colleagues to provide informed and friendly service, and drawing on specialist support when needed.
• Keep stock replenished and deliver seasonal displays and promotions, working closely with the Shop Manager and Warehouse & Inventory team.
• Manage daily follow-up of shop customer orders, enquiries, warranties and repairs, working with the relevant Mont teams to keep customers informed.
• Support roster preparation.
• Share keyholder, opening, closing, and cash handling duties.
• Assist with stock takes and occasional promotional events.

What you will bring

• Previous experience in retail at supervisory level, or comparable experience coordinating people in a customer-facing environment.
• Willingness to work within a team environment.
• Strong customer service and selling skills
• Calm approach towards handling complaints and competing priorities.
• Ability to allocate work, coach colleagues, and maintain a positive and organised shop floor.
• Consistent administration, attention to detail and follow-through on customer orders and enquiries.
• Practical experience with point-of-sale, cash handling, stock control, and everyday computer systems.
• An interest in the outdoors and enthusiasm for building technical product knowledge. Practical outdoor gear or fitting experience is highly regarded.

The role

Based at our Fyshwick shop, this is a full-time salaried role supporting the Shop Manager and leading the floor when rostered. The role includes one day every weekend, with weekday days off arranged through the roster. You and the Shop Manager will coordinate together, so one of you is present each trading day across the seven-day week. You’ll have the opportunity to help shape the daily customer experience and develop your retail leadership and product knowledge.

Salary: $70k -$80k + Super