Assistant Shop Manager — Lead the Outdoor Gear Floor

Mont Adventure Equipment Pty Ltd; Canberra; On-site; AUD 70,000 - 80,000; Full time

Job summary

Mont Adventure Equipment Pty Ltd in Fyshwick, Canberra, is hiring an Assistant Shop Manager to lead daily floor operations and support the Shop Manager. You will engage customers, coach staff, manage stock and assist with administrative tasks to keep the shop running smoothly.

The role is full-time and salaried, based at the Fyshwick shop, with one weekend day required. You will help shape the customer experience and grow retail leadership and product knowledge in a busy outdoor gear environment.

Qualifications

• Prior experience in retail at supervisory level.
• Strong customer service and selling skills.
• Calm approach to handling complaints and competing priorities.
• Ability to allocate work and coach colleagues on a busy shop floor.
• Experience with point‑of‑sale, cash handling and stock control.

Responsibilities

• Lead daily floor operations, set priorities, and coordinate the team during shifts, including one weekend day.
• Assist customers in choosing gear, explain product care, coach colleagues, and draw on specialist support when needed.
• Keep stock replenished and deliver seasonal displays and promotions with the Shop Manager and Inventory team.
• Manage daily follow-up of shop orders, inquiries, warranties and repairs with Mont teams to keep customers informed.
• Assist with roster preparation, opening/closing duties, and cash handling when required.
• Support stock takes and occasional promotional events.

Skills

Retail supervisory

Customer service

Team leadership

Stock control

Cash handling

POS systems

Tools

POS system

Inventory software

Computer systems

Job description

Mont Adventure Equipment Pty Ltd in Fyshwick, Canberra, is hiring an Assistant Shop Manager to lead daily floor operations and support the Shop Manager. You will engage customers, coach staff, manage stock and assist with administrative tasks to keep the shop running smoothly.

The role is full-time and salaried, based at the Fyshwick shop, with one weekend day required. You will help shape the customer experience and grow retail leadership and product knowledge in a busy outdoor gear environment.