Assistant Restaurant Manager (ARM) - Yarraville

KFC Adco Limited; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay rates

On-the-job training and development

Flexible schedule

Job summary

KFC Adco Limited in Melbourne is looking for an Assistant Restaurant Manager (ARM) to be the right-hand person to the Restaurant General Manager, overseeing shifts, leading a dynamic team, and ensuring safe, efficient operation that delivers exceptional team member and customer experiences.

You will train and develop staff, recruit and assign roles, coach when needed, manage budgets, inventory and labour costs, and drive KPIs for sales and profitability while upholding WHS standards and

Qualifications

• Proven supervisory experience in a fast-paced environment.
• Excellent communication, leadership and interpersonal skills.
• Ability to manage multiple priorities and make quick decisions.
• Passion for delivering exceptional customer and team experiences.
• Ability to train and develop a dynamic team.
• Strong problem-solving skills to resolve issues quickly.
• Confident decision-making to lead during shifts.
• Sound understanding of budgets, inventory and labour costs.
• Commitment to workplace safety and WHS standards.

Responsibilities

• Take charge of shifts as ARM and oversee smooth operation.
• Lead a dynamic team and ensure safety and efficiency for customers and team members.
• Provide on-the-job training and development for staff.
• Recruit, assign responsibilities and coach when performance gaps appear.
• Drive KPIs related to Sales, Profitability and Customer Experience.
• Manage budgets, inventory and labour costs to optimise efficiency.
• Address customer feedback and contribute to marketing initiatives to grow the business.

Skills

Leadership

Communication

Team Management

Customer Experience

Problem Solving

Coaching

Budgeting

Job description

As an Assistant Restaurant Manager (ARM), you’ll be the right-hand person to the Restaurant General Manager (RGM), helping to keep things running smoothly. This role requires a hands‑on approach to ensure the Restaurant consistently delivers excellence in the Team Member Experience, Customer Experience, and Business Growth workstreams. KFC will guide you through each workstream to ensure you have a full and impactful understanding of the tasks required.

You’ll take charge of shifts, leading a dynamic team and making sure the Restaurant operates safely and efficiently. Team Members and Customers should always feel welcomed and supported, and you’ll play a key role in creating that environment. You’ll also focus on training and development, ensuring Team Members have the skills and confidence to succeed. Recruiting the right people, assigning responsibilities, and maintaining high performance standards will be part of your day‑to‑day. If things aren’t meeting expectations, you’ll step in with coaching and support to help the team improve.

Additionally, the ARM is responsible for achieving key performance indicators (KPIs) related to Sales, Profitability, Team Member Experience and Customer Satisfaction. Managing financial aspects such as Budgets, Inventory, and Labour Costs will be essential to optimising efficiency and growth. You’ll also ensure compliance with Regulations, address Customer Feedback, and implement Marketing Initiatives to drive Business Success. Ultimately, your role is about creating an environment where both Team Members and Customers have an exceptional experience while helping the Restaurant grow.

As an ARM, you’ll bring:

• Proven experience and performance in a supervisory position
• Excellent communication, leadership, and interpersonal skills, with a focus on Team Member and Customer Experience
• Ability to work in a fast‑paced environment and manage multiple priorities simultaneously
• Passion for delivering exceptional experiences and driving business success
• Ability to train and develop a dynamic team
• Strong problem‑solving skills to think on your feet and resolve issues quickly to keep the Restaurant running smoothly
• Confidence in decision‑making to take charge during shifts and making the right calls to optimise performance
• A sound understanding of budgets, inventory, and labour costs to drive efficiency and profitability, with a willingness to learn the detail of KFC Operations
• Commitment to workplace safety by ensuring Workplace Health and Safety standards are always upheld

What we offer you?

• Competitive pay rates
• On the job training and development
• Flexibility to suit your lifestyle

What are you waiting for? Join our team and take a seat at the Colonel's table, making friends and creating moments that matter!

KFC is committed to creating a diverse and inclusive environment where everyone feels they belong. We are proud to be an equal opportunity employer, and as such, all applicants will receive equal consideration for employment for which they qualify.