Assistant Restaurant Manager (ARM) - Berwick North

KFC Adco Limited; Australia; Presencial; AUD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On the job training and development

Career progression

Flexible scheduling

Resumo da oferta

KFC Adco Limited is seeking an Assistant Restaurant Manager in Berwick North to be the right-hand to the Restaurant General Manager. You’ll lead shifts, drive KPI performance, and nurture a high-performing team while ensuring safety and customer satisfaction.

In this hands-on role you’ll recruit and develop staff, manage budgets and inventory, and implement marketing initiatives to grow the business. A proactive leader with strong communication skills will thrive.

Qualificações

• Proven experience and performance in a supervisory position.
• Excellent communication, leadership, and interpersonal skills, with a focus on Team Member and Customer Experience.
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
• Passion for delivering exceptional experiences and driving business success.
• Ability to train and develop a dynamic team.
• Strong problem-solving skills to think on your feet and resolve issues quickly.
• Confidence in decision-making to take charge during shifts and optimise performance.
• A sound understanding of budgets, inventory, and labour costs to drive efficiency and profitability, with a willingness to learn the detail of KFC Operations.
• Commitment to workplace safety by ensuring Workplace Health and Safety standards are always upheld.

Responsabilidades

• Lead shifts, taking charge during busy periods with a hands-on approach.
• Manage a dynamic team to ensure the Restaurant operates safely and efficiently.
• Train and develop Team Members to build capability and confidence.
• Recruit the right people, assign responsibilities, and maintain high performance standards.
• Provide coaching and support to help the team improve when expectations aren’t met.
• Achieve KPIs related to Sales, Profitability, Team Member Experience and Customer Satisfaction.
• Manage budgets, inventory and labour costs to optimise efficiency and profitability.
• Ensure compliance with regulations and address customer feedback.
• Support Marketing Initiatives to drive business success and growth.

Conhecimentos

Leadership

Communication

Teamwork

Training & Development

Budgeting

Inventory Management

Labour Cost Control

Customer Experience

Problem Solving

Decision Making

Safety & Compliance

Marketing Initiatives

Descrição da oferta de emprego

# Assistant Restaurant Manager (ARM)Berwick North## Job DescriptionAs an Assistant Restaurant Manager (ARM), you’ll be the right-hand person to the Restaurant General Manager (RGM), helping to keep things running smoothly. This role requires a hands-on approach to ensure the Restaurant consistently delivers excellence in the Team Member Experience, Customer Experience, and Business Growth workstreams. KFC will guide you through each workstream to ensure you have a full and impactful understanding of the tasks required.You’ll take charge of shifts, leading a dynamic team and making sure the Restaurant operates safely and efficiently. Team Members and Customers should always feel welcomed and supported, and you’ll play a key role in creating that environment. You’ll also focus on training and development, ensuring Team Members have the skills and confidence to succeed. Recruiting the right people, assigning responsibilities, and maintaining high performance standards will be part of your day-to-day. If things aren’t meeting expectations, you’ll step in with coaching and support to help the team improve.Additionally, the ARM is responsible for achieving key performance indicators (KPIs) related to Sales, Profitability, Team Member Experience and Customer Satisfaction. Managing financial aspects such as Budgets, Inventory, and Labour Costs will be essential to optimising efficiency and growth. You’ll also ensure compliance with Regulations, address Customer Feedback, and implement Marketing Initiatives to drive Business Success. Ultimately, your role is about creating an environment where both Team Members and Customers have an exceptional experience while helping the Restaurant grow.**As an ARM, you'll bring:*** Proven experience and performance in a supervisory position* Excellent communication, leadership, and interpersonal skills, with a focus on Team Member and Customer Experience* Ability to work in a fast-paced environment and manage multiple priorities simultaneously* Passion for delivering exceptional experiences and driving business success* Ability to train and develop a dynamic team* Strong problem-solving skills to think on your feet and resolve issues quickly to keep the Restaurant running smoothly* Confidence in decision-making to take charge during shifts and making the right calls to optimise performance* A sound understanding of budgets, inventory, and labour costs to drive efficiency and profitability, with a willingness to learn the detail of KFC Operations* Commitment to workplace safety by ensuring Workplace Health and Safety standards are always upheld**What we offer you?*** Competitive pay rates* On the job training and development* Career progression* Flexibility to suit your lifestyle**What are you waiting for? Join our team and take a seat at the Colonel's table, making friends and creating moments that matter!**