Assistant Restaurant Manager

The Glen Hotel Pty; Ballina Shire; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Glen Hotel Pty in Ballina, NSW, invites applications for an Assistant Manager to lead the Pizza Hut Australia restaurant. You will support the Restaurant General Manager in achieving customer, profit, sales and staff development goals.

Key responsibilities include leading a high-performing team, recruiting and training staff, driving local store marketing, and ensuring CHAMPS standards and quality control. You will report to the RGM and manage expenditures within guidelines.

Qualifications

• Prior leadership experience in a fast-paced hospitality or retail environment.
• The ability to understand and analyse sales figures.
• The ability to lead and motivate a team.
• Excellent communication and people skills.
• The ability to work under pressure and handle challenging situations.
• Confidence, drive and enthusiasm.
• Decision-making ability and sense of responsibility.

Responsibilities

• Lead and motivate the team to embody the Pizza Hut values and uphold the brand.
• Assist in the recruitment and training of team members.
• Collaborate with the restaurant support teams to grow sales in the business by executing all initiatives to a high standard and focusing on local store marketing.
• Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.
• Ensure compliance visits are consistently meeting standards.
• Manage food quality and food cost to ensure that customers receive excellent product without impacting food cost.
• Report to the Restaurant General Manager any aspect of employee relations, customer service, attendance of and/or inspections by third parties that have or are likely to affect the operation of the restaurant.
• Achieve consistent results through team management within an increasingly complex restaurant environment.
• Approval of expenditure within the established guidelines.

Job description

An exciting opportunity has opened for an experienced and passionate Assistant Manager to lead the team at our newest Pizza Hut Australia restaurant in Ballina NSW.

As the Assistant Manager, you will assist the Restaurant General Manager in managing a restaurant in accordance with Company Policies and Procedures and assume primary responsibility for the achievement of designated customer, profit, sales and employee training.

Key responsibilities

• Lead and motivate the team to embody the Pizza Hut values and uphold the brand
• Assist in the recruitment and training of team members
• Collaborate with the restaurant support teams to grow sales in the business by executing all initiatives to a high standard and focusing on local store marketing
• Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations
• Ensure compliance visits are consistently meeting standards.
• Manage food quality and food cost to ensure that customers receive excellent product without impacting food cost
• Report to the Restaurant General Manager any aspect of employee relations, customer service, attendance of and/or inspections by third parties that have or are likely to affect the operation of the restaurant
• Achieve consistent results through team management within an increasingly complex restaurant environment.
• Approval of expenditure within the established guidelines

What we are looking for

• Prior leadership experience in a fast-paced hospitality or retail environment.
• The ability to understand and analyse sales figures
• The ability to lead and motivate a team
• Excellent communication and people skills
• The ability to work under pressure and handle challenging situations
• Confidence, drive and enthusiasm
• Decision-making ability and sense of responsibility

Screening Questions

• Do you have experience in a similar role?
• In a few words describe why do you think you would be the perfect candidate for this role?
• Describe your customer service experience
• Do you have any upcoming leave or holidays?