Assistant Restaurant & Bar Manager | Petit Crenn Melbourne

IHG Hotels & Resorts; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Enhanced parental leave program

Wellness and mental health days

Staff discounts on accommodation and F

Perkbox discounts for brands andRetail

Job summary

Petit Crenn Melbourne, part of IHG Hotels & Resorts, is a premium cafe and wine bar in Melbourne. Reporting to the Restaurant Manager, you will lead and support the Bar & F&B team to deliver exceptional guest experiences from Tuesday to Saturday, including rostering, payroll, and onboarding.

You will uphold service standards, food quality, and presentation, conduct coaching, monitor guest feedback, and drive sales through menu knowledge and promotions. Strong wine knowledge is a plus.

Qualifications

• 2 years in a Food & Beverage supervisory or leadership role in high-end venues.
• Experience using rostering, time & attendance, and POS systems.
• Strong focus on guest experience and team leadership.

Responsibilities

• Lead and support Bar and F&B team to deliver exceptional guest experiences from Tuesday to Saturday.
• Manage rosters, timesheets, payroll and onboarding/training of team.
• Ensure service standards, food quality, and presentation meet brand standards.

Skills

Leadership

Guest service

Team training

Customer experience

Education

2 years F&B supervisory experience

Tools

POS systems

Rostering software

Time & attendance systems

Job description

Be part of an incredible team in the renowned Three-Michelin starred chef Dominique Crenn's flagship cafe & wine bar in Australia!

Petit Crenn Melbourne is a 40-seat neighbourhood café and wine bar shaped by the soul of France and the energy of Australia. Classic dishes, prepared à la minute, meet thoughtful wines and cocktails, all guided by seasonality and restraint. Beautifully designed and welcoming guests, centrally located in the historic InterContinental Melbourne the Rialto.

Your day to day

Reporting to the Restaurant manager, you will lead and support the Bar and F&B team to deliver an exceptional guest experience (from Tuesday to Saturday)

Assist with essential administrative work including labour management (rosters, timesheets / payroll) ordering, and team onboarding and training; and departmental productivity goals.

Ensure service standards, food quality, and presentation consistently meet brand standards

Conduct team briefings, allocate duties, and provide on-shift coaching and support

Monitor guest satisfaction and promptly resolve feedback and service recovery opportunities

Assist with onboarding, training, and development of Food & Beverage colleagues

Drive sales through menu knowledge, upselling, and promotional activities

Maintain high standards of cleanliness, grooming, and workplace presentation

Monitor stock levels, ordering, stock rotation, and inventory control procedures

Ensure compliance with food safety, service of alcohol and workplace health and safety requirements

Work collaboratively with kitchen and hotel teams to deliver seamless service

Assist the Restaurant Manager with achieving departmental revenue and performance targets

Complete administrative and operational tasks as required

What we need from you

Valid and unrestricted work rights in Australia (kindly note: sponsorship is not available for this role)

Able to independently manage breakfast shifts in a busy cafe style operation.

2 years previous experience in a Food & Beverage supervisory or leadership role with a high-end specialty restaurant, bistro, wine bar, or international luxury hotel.

Previous experience and confidence using appropriate systems for rostering, time and attendance and POS; understanding labour management

A passion for delivering exceptional guest experiences; training and leading teams

A true love of good food with ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture.

Excellent verbal and written communication skills and the ability to engage well with both the team and guests.

Demonstrated ability to motivate, coach, and develop team members

Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment

Sound knowledge of food and beverage service standards and operations

Experience handling guest concerns and resolving issues effectively

A high level of attention to detail and commitment to quality

A valid Victorian Responsible Service of Alcohol (RSA) certification

Flexibility to work a rotating roster, including evenings, weekends, and public holidays

Understanding and demonstrated adherence to Australian food standards

Sound wine and cocktail knowledge; WSET accreditation is desirable.

What we offer

Enhanced parental leave program

Proactive paid wellness and mental health days

Some of the best colleague discounts across IHG Hotels for accommodation and food and beverage

Perkbox platform access which offers discounts for all your favourite brands and retailers

Ongoing learning and development opportunities to support your career growth within IHG

Transfer of entitlements as you move and grow within the IHG family

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including laundry for business attire, impressive room discounts, competitive products & services discounts program.

We give every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

The company is an equal opportunity employer