Assistant Practice Manager

Bupa Dental; Grafton; On-site; AUD 30,000 - 42,000; Part time

Benefits offered by this job

Health insurance discounts

Apple discount program

Samsung discount program

JB Hi-Fi discounts

Gym discounts

Spa discounts

Job summary

Bupa Dental in Grafton seeks an Assistant Practice Manager to support the Practice Manager, coach a high-performing team, and manage patient services. You will oversee reception duties, appointments, and accounts while ensuring regulatory compliance and efficient operations.

The role requires 2–3 years in health reception or practice management, strong leadership, and willingness to learn dental operations. Flexibility to work Saturdays is essential.

Qualifications

• Proven leadership and coaching ability within a team environment.
• Strong front-desk and patient management experience.
• Excellent organisational and time-management abilities.
• Willing to learn dental operations and grow within the role.
• Experience in business and people management.
• Capable of handling financial administration and cost control.
• Proficient communication and interpersonal skills.
• Knowledge of infection control and regulatory requirements.

Responsibilities

• Support the Practice Manager in coaching and developing a high-performing team.
• Oversee patient management including greeting, inquiries, appointments, and accounts.
• Manage daily takings and billing processes, including HICAPS processing.
• Monitor and contribute to financial performance and cost management.
• Ensure compliance with infection control and regulatory standards.
• Assist with staff onboarding, training and performance guidance.
• Collaborate with dentists and practice teams to maintain smooth operations.

Skills

Leadership & people management

Customer service / patient-facing

Administrative skills

Dental operations understanding

Financial administration

Communication & interpersonal

Compliance knowledge

Scheduling & booking

Tools

HICAPS processing

Practice management software

Job description

Part-Time position: 30 hours across Monday to Friday, must be required to work Saturdays

Practice Details: Chairs: 4 | Located in central Grafton, our practice is easily accessible and offers plenty of street parking nearby. |Visit us here

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people tolive longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make.

The purpose of the Assistant Practice Manager role is to

support the Practice Manager in coaching, leading and developing a high-performing practice team in a positive environment for both staff and patients, while also overseeing patient management, including greeting and welcoming patients, answering phone inquiries, making and confirming appointments and managing customer accounts.

What you’ll need to make it possible

• Strong leadership and administrative skills
• Able to commute between Grafton, Macksville & Coffs Harbour if required
• 2-3 years of senior health reception experience or a practice manager wanting to take a step back
• Willing to learn dental operations and grow within the role
• Experienced in business and people management
• Able to demonstrate excellent organisational, administrative, and time-management abilities
• Skilled in communication, interpersonal relations and customer service
• Capable of understanding financial performance, including generating income and managing costs
• Confident in handling challenging conversations and resolving issues promptly
• Comfortable engaging with a diverse range of people, from dentists and patients to practice teams
• Financial admin - daily takings, Medicare/HICAPS processing, treatment plan coordination.
• Staff support - onboarding, training and performance guidance.
• Healthcare compliance - solid understanding of infection control and regulatory requirements
• Proactive and solutions-focused, with strong business acumen

Why you’ll love it?

• We support our people to be the healthiest and happiest versions of themselves.
• With access to continuous learning, development programs, and internal career pathways, you’ll be supported to grow your career and take the next step with confidence.
• Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.