Assistant, Personal Lines Underwriting

IAG; City of Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

13% Superannuation

20 days annual leave + 5 MyLeave

Up to 50% off personal insurance

Partner discounts on health, tech &amp

and appliances

LinkedIn Learning access

IAG Academy and study assistance

Secondment opportunities

Job summary

IAG invites an experienced Underwriting Officer to join our Distribution Support team in Meanjin (Brisbane). You’ll apply specialist knowledge to assess risks, support decisions, and deliver high-quality service to customers in a 6–12 month full-time role.

Based at Eight‑Mile Plains, you’ll contribute to policy administration, renewals, and remediation activities while collaborating with internal and external stakeholders.

Qualifications

• Experience within the insurance industry is essential.
• Remediation exposure is desirable.
• Strong computer skills including Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Proactive, adaptable and have excellent time management skills.

Responsibilities

• Respond to remediation queries from customers and internal stakeholders.
• Capture, validate, and update customer and policy details accurately across systems.
• Conduct renewal reviews and low risk assessments.
• Process minor manual remediation activities.
• Update policies including endorsements and corrections.
• Issue customer correspondence and letters following policy or remediation updates.
• Perform basic policy administration tasks, including record maintenance and adjustments.

Skills

Insurance industry experience

Remediation exposure

Microsoft Office Suite

Written and verbal communication

Proactive and adaptable

Time management

Tools

Microsoft Office Suite

Job description

From September 2025, RACQ’s insurance arm began a long‑term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We’re proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.

We're looking for an experienced Underwriting Officer to join our Distribution Support team within Insurance Product & Distribution. In this role, you'll apply specialist underwriting knowledge to assess risks, support complex underwriting decisions, and deliver high-quality service and advice to both internal and external customers. This is a 6-12 month max-term full-time role based at our Eight‑Mile Plains office in Meanjin (Brisbane).

What You’ll Do

• Respond to remediation queries from customers and internal stakeholders
• Capture, validate, and update customer and policy details accurately across systems
• Conduct renewal reviews and low risk assessments
• Process minor manual remediation activities
• Update policies including endorsements and corrections
• Issue customer correspondence and letters following policy or remediation updates
• Perform basic policy administration tasks, including record maintenance and adjustments

What You’ll Bring

• Experience within the insurance industry is essential
• Remediation exposure is desirable
• Strong computer skills including Microsoft Office Suite
• Excellent written and verbal communication skills
• Proactive, adaptable and have excellent time management skills

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Access to LinkedIn Learning, the award‑winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose‑led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work‑life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous‑led solutions that enable growth and create meaningful change for our customers and employees.