Assistant Operations Manager - Emporium

Vicinity Centres; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working options

Birthday leave & purchased additional

$1,000 worth of VCX securities Reward

Job summary

Vicinity Centres’ Emporium Melbourne is seeking an developing operations professional to oversee building services and contractor coordination in a dynamic, iconic retail environment.

You will manage day-to-day facilities activities, support safety, compliance and emergency procedures, and assist with budget planning and project delivery within a complex centre in Melbourne CBD. A full-time permanent role with a rotating weekend/late shift schedule.

Qualifications

• Hands-on facilities experience in managing building services and contractors.
• Experience managing complex building services and planned/reactive maintenance.
• Knowledge of permits, compliance, risk registers and H&S requirements.
• Experience supporting projects to delivery on time and within budget.

Responsibilities

• Support the day-to-day management of building services and contractors across cleaning, waste, HVAC, vertical transport, fire and maintenance.
• Help maintain high standards of presentation, safety, compliance and emergency preparedness across the centre.
• Coordinate maintenance activity, contractor KPIs, documentation, permits and operational records.
• Support capital projects, budgets and expenditure planning, with a focus on delivering work on time and within budget.
• Build effective relationships with retailers, contractors, emergency services, local council and internal teams.

Skills

Facilities management

Contractor coordination

Budget management

Technical knowledge

Job description

At Emporium Melbourne, style, innovation and culture converge in the heart of the city. Home to some of Australia's most sought-after brands and experiences, it is a destination that inspires discovery, shapes contemporary retail and creates moments that feel distinctly Melbourne.

Join a team passionate about delivering exceptional experiences in one of the city's most iconic retail environments.

Bring your facilities and building operations experience to Emporium Melbourne and take the next step in your operations career. You’ll help keep a complex retail asset safe, compliant, well-presented and running smoothly while supporting contractors, retailers and key stakeholders.

What you’ll be doing

Support the day-to-day management of building services and contractors across cleaning, waste, HVAC, vertical transport, fire and maintenance.

Help maintain high standards of presentation, safety, compliance and emergency preparedness across the centre.

Coordinate maintenance activity, contractor KPIs, documentation, permits and operational records.

Support capital projects, budgets and expenditure planning, with a focus on delivering work on time and within budget.

Build effective relationships with retailers, contractors, emergency services, local council and internal teams.

The impact you’ll have

Help create a safe, welcoming and well-maintained environment for retailers, customers, contractors and centre teams.

Support annual essential safety measures obligations, fire testing and emergency management procedures.

Help identify and manage operational and H&S risks, including supporting risk treatment plans and audit documentation.

Contribute to energy conservation, sustainability initiatives and improved building efficiency.

Help ensure contractors deliver against agreed standards while achieving value from operational expenditure.

About you

You’re a developing operations professional with hands‑on facilities experience, sound technical knowledge and the confidence to coordinate contractors, stakeholders and competing priorities in a complex environment.

Experience in operations across retail or mixed-use assets, including exposure to budget management.

Experience managing complex building services and planned and reactive maintenance.

Knowledge of contractor management, permits, compliance, risk registers and H&S requirements.

Experience supporting projects through to delivery on time and within budget.

An understanding of emergency management, warden responsibilities, essential safety measures and building sustainability.

This is a full-time permanent role based at Emporium Melbourne in Melbourne CBD. The operational roster includes working approximately 1 in every 6 weekends and 1 in every 6 late-trade shifts.

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options
• Birthday leave & purchased additional leave
• $1,000 worth of VCX securities rewarded for eligible team members

This role requires a commercially minded, relationship-driven professional who thrives in a collaborative, fast-paced environment.

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team.

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.