Assistant Manager - Wilsonton Hotel

ALH Hotels; Westbrook; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Exclusive staff discount card for ALH

Endeavour Wellbeing Support (EAP)

Discounts with Endeavour Group brands

Job summary

ALH Hotels' Wilsonton Hotel in Toowoomba is seeking an enthusiastic Assistant Manager to run floor operations across dining, sports bar, and gaming spaces. You will join a team-based management structure, share shift load, and help drive high standards with peers on a busy hospitality floor.

Ideal candidates bring hands-on hospitality experience, a track record supervising front-of-house areas, and current RSA/RSG, RMLV and Approved Managers Licence as required by state regulations.

Qualifications

• Hands-on role that includes manual handling and lifting.
• Experience supervising front-of-house in bar, bistro or gaming spaces preferred.
• Current RSA/RSG, RMLV and Approved Managers Licence as per state requirements.

Responsibilities

• Lead floor operations across dining, sports bar and gaming areas.
• Support the Publican to keep the pub running smoothly with a great vibe.
• Share shift load and collaborate with peers to drive standards.
• Handle hiccups promptly and maintain high service levels.
• Be the face of the pub when the boss is away.

Skills

People leadership

Team collaboration

Customer service

Operational management

Job description

About The Role

Assistant Manager | Wilsonton Hotel

Are you a hospitality professional ready to run the floor at one of Toowoomba’s most dynamic, high‑tempo venues? The Wilsonton Hotel is looking for a driven Assistant Manager who thrives in a fast‑paced environment and excels in a team‑led management structure.

We skip the traditional isolated Duty Manager model, instead, our venue is powered by a team of multiple Assistant Managers. You’ll work alongside a strong group of peers to share shift load, collaborate on floor strategy, and drive standards together. Whether steering a busy weekend dining service in the bistro, orchestrating game‑day trade in the sports bar, or managing gaming operations, you’ll be right in the heart of the action with total floor‑level support.

A Day In The Life Of An Assistant Manager

• Get to know the locals so well they think you’re part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent Requirements

• This is a hands‑on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About You

• You’ve been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You’ve learned from great managers and now you’re ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You’ve got a current RSA/RSG, RMLV and Approved Managers Licence as per state requirements

If you’re keen to learn, lead, and laugh while making this pub the best spot in town – we’d love to hear from you.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.