Assistant Manager - New Takeover

ResProp Management; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, & Vision Benefits

401(k) retirement plan

Paid Time Off

Discounted rent at properties

Profit Sharing

Job summary

ResProp Management is seeking a proactive Leasing Manager to lead the leasing consultants and drive occupancy across our residential communities in Melbourne. You will manage leases from tour to move-in, maintain resident ledgers, and address service issues to ensure top resident satisfaction.

The role requires at least one year of leasing experience, a customer-centric approach, and strong communication. A willingness to work weekends/holidays and proficiency with property management software

Qualifications

• At least one year of leasing experience in residential property management.
• Ability to work a varied schedule including weekends and holidays.
• Cheerful attitude and customer service focus.
• Strong written and verbal communication skills.
• Tech savvy and able to learn property management applications.
• Strength in Sales / Leasing / Closing / Delinquency Management / Renewal Management.

Responsibilities

• Lead leasing consultants with creative sales strategies to hit occupancy goals.
• Maintain resident ledgers and post rent payments, charges, concessions and final statements.
• Initiate lease violations, late notices, and evictions as needed.
• Assist Property Manager with accounting month-end tasks.
• Support leasing process from tour to move-in, including closing lease documents and inspecting apartments.
• Build relationships with residents and respond to needs to promote satisfaction and retention.
• Plan and organize resident events with teammates; mentor and train staff.

Skills

Leasing experience

Customer service

Communication

Tech proficiency

Sales/Closing

Education

Bachelor's degree preferred

Tools

Property management software

Job description

ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves people, community residents and owners. We got our start in 2010, have grown to over 20,000 units and we are continuing to grow daily. We owe our success to our focus on servant leadership, and our commitment to hiring top talent from the most innovative companies from both inside and outside the multifamily industry.

What You'll Be Doing

• Serves as a leader for the leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals
• Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements
• Initiate all necessary lease violations, late rent notices, and evictions as needed
• Assist Property Manager with Accounting Month End
• Assist with the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting apartments to ensure the residents have an excellent move-in experience.
• Understand the value of the property features as they relate to the prospective resident's needs.
• Support occupancy and retention goals by following up with potential and current residents.
• Build relationships with residents through courteous and timely response to needs and concerns.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Work with other teammates to plan and organize resident events.
• Train and develop other teammates (provide on-the-job training to leasing consultants and schedules company training).
• Visually inspect/prepare the entire property (office, models, compactor, vacants, curb appeal and amenity areas) daily for cleanliness. Inspect and touch up model and vacant units. Responsible for maintaining work area and office cleanliness.
• Responsible for in-house bad debt collections
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.

What You Must Have

• At least one year of leasing experience in residential property management
• Ability to work a varied schedule including weekends and holidays as required
• Cheerful attitude and focused on customer service
• Strong written and verbal communication skills
• Tech savvy - able to learn/work with property management applications
• Strength in Sales / Leasing / Closing / Delinquency Management / Renewal Management

What's Nice To Have

• Bachelor's degree preferred
• Bilingual English and Spanish

Benefits

Our compensation & benefits package is designed to reward long-term career growth. Your total compensation can and should grow as you progress with the company. We evaluate performance and provide direct feedback to all teammates throughout the year, and ensure that compensation matches the role and performance. In addition, we offer the following:

• Competitive salary
• Medical, Dental, & Vision Benefits
• 401(k) retirement plan
• Competitive Paid Time Off
• Discounted rent at any properties owned by ResProp Management
• Opportunities for Profit Sharing

Employment Eligibility Requirements

• Applicants will be required to pass a background check, and reference check prior to their first day to verify their employment eligibility