Assistant Manager - Grand Hotel

Sonnel Hospitality group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Grand Hotel in Rockdale, part of Sonnel Hospitality Group, is seeking an experienced Assistant Manager to help oversee daily operations across the bar and floor. You’ll lead a team, deliver consistent, friendly service, and support the Venue Manager in multi-site hospitality operations.

You’ll ensure RSA, WHS and cash handling compliance while driving a positive culture and strong guest experience. This role supports career growth within Sonnel’s Sydney venues.

Qualifications

• Minimum 2 years' experience in a similar hospitality leadership role.
• A natural leadership style grounded in respect and integrity.
• Strong operational knowledge of running a busy hotel, pub or hospitality venue.
• Experience coaching, motivating and developing teams.
• Confidence working with TAB, wagering and gaming operations.
• Flexibility to work nights, weekends and peak trade periods.
• A passion for hospitality and a commitment to continuous improvement.
• A collaborative mindset, believing we achieve more when we’re better together.
• Current RSA, RCG and ARCG competency cards.
• Strong understanding of compliance and operational standards.
• Ability to maintain and uphold policies, procedures and service expectations.

Responsibilities

• Delivering sensational hospitality and memorable guest experiences
• Supporting the Venue Manager with daily operations and service delivery
• Demonstrating strong knowledge of Gaming Operations and compliance
• Leading, training and developing team members to raise service standards
• Managing compliance, stock control, venue presentation and maintenance
• Overseeing rosters in line with business needs
• Implementing and monitoring operational systems and procedures
• Recruiting, onboarding and upskilling team members
• Working closely with senior leaders who share a clear vision and values

Job description

Assistant Manager - Grand Hotel, Rockdale

We are looking for an experienced Assistant Manager to join the team at The Grand Hotel.

Sitting proudly on Princes Highway and just a short walk from Rockdale Station, we’re known for our no-nonsense approach to good food, good drinks, and good times.

This is a fantastic opportunity to join a large Sydney based hotel group which encourages career growth opportunities. Sonnel Hospitality Group owns and operates multiple venues throughout Sydney. Whilst we have been established in the hotel industry for close to 40 years, we are always looking to increase our hotel portfolio, thus ensuring on-going career development and promotion.

About the Role

Reporting to the Venue Manager, you’ll help oversee the day-to-day running of the venue, supporting and motivating the team to deliver consistent, friendly service across the bar and floor. You’ll play a key role in maintaining high standards, managing shifts, and ensuring compliance across RSA, WHS and cash handling procedures. Working closely with the management team, you’ll help drive a positive culture, build strong relationships with regulars, and ensure Rosehill Hotel remains a genuine local favourite.

As a group, we pride ourselves on being great humans to work with. Everything we do is underpinned by our values - Sensational Hospitality, Raising the Bar, Respect & Integrity Always and Better Together.

Key Responsibilities

As an Assistant Manager, you’ll play a critical role in supporting venue performance and leading high-performing teams by:

• Delivering sensational hospitality and memorable guest experiences
• Supporting the Venue Manager with daily operations and service delivery
• Demonstrating strong knowledge of Gaming Operations and compliance
• Leading, training and developing team members to raise service standards
• Managing compliance, stock control, venue presentation and maintenance
• Overseeing rosters in line with business needs
• Implementing and monitoring operational systems and procedures
• Recruiting, onboarding and upskilling team members
• Working closely with senior leaders who share a clear vision and values

About You

To be successful in this role, you’ll bring:

• Minimum 2 years' experience in a similar hospitality leadership role
• A natural leadership style grounded in respect and integrity
• Strong operational knowledge of running a busy hotel, pub or hospitality venue
• Experience coaching, motivating and developing teams
• Confidence working with TAB, wagering and gaming operations
• Flexibility to work nights, weekends and peak trade periods
• A passion for hospitality and a commitment to continuous improvement
• A collaborative mindset, believing we achieve more when we’re better together
• Current RSA, RCG and ARCG competency cards
• Strong understanding of compliance and operational standards
• Ability to maintain and uphold policies, procedures and service expectations

Why Work With Sonnel?

At Sonnel, we're committed to helping our people build rewarding careers in hospitality.

• Genuine career progression opportunities across a growing hospitality group
• A values-driven culture built on Respect, Integrity and Teamwork
• Support from experienced leaders who are invested in your success
• A workplace that recognises effort, ambition and positive intent
• The opportunity to make a real impact within community-focused venues