Assistant Manager Gold Coast Outlet

Adair's External Company; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Team member discounts

Paid Parental Leave

Adairs Academy access

Incentive and bonus programs

Employee Assistance Program (EAP)

Recognition for performance

Time in Lieu

Job summary

Adairs is seeking an Assistant Manager to work closely with the Store Manager to drive the ultimate customer experience and elevate store performance. You will lead by example, inspire the team, and help coach and train staff to meet targets and deliver exceptional service.

You will contribute to workforce planning, roster optimization, and ongoing analysis of reports to uncover opportunities to improve the customer journey and store results.

Qualifications

• Must be passionate about creating the ultimate customer experience.
• Proven leadership with success in achieving KPIs and targets.
• Experience creating an engaged and motivated team culture.
• Strong coaching, training and people development skills.
• Positive, solution-focused attitude and team player mindset.

Responsibilities

• Lead by example to delight customers and showcase home styling.
• Drive store performance and operational excellence with the Store Manager.
• Coach, develop and train the wider team to improve skills and confidence.
• Support workforce planning and rostering within budget constraints.
• Analyse reports and identify opportunities to enhance the customer experience.

Skills

Customer experience

Leadership

KPI targets

Coaching & training

Teamwork

Job description

Our Awesome Perks

Each day at Adairs will lead you towards a successful, fulfilling career with exciting rewards. Let us know where you want to go and we’ll help you get there.

Here are just some of the benefits you can look forward to as part of our Retail team:

• Team member discounts 50% off full price styles, 15% off sale styles
• Paid Parental Leave – supporting your family through life's biggest moments
• Access to tailored learning and development programs through our very own Adairs Academy
• Access to an achievable and lucrative incentive and bonus programs
• Confidential and free access to our Employee Assistance Program (financial, legal, personal and professional support) for our team and their family
• Recognition for exceptional individual and team performances
• Time in Lieu

This is Adairs

We are clear about why we exist…. To create WOW…. Our passion and purpose is to provide inspiration and expertise; enabling everyone to weave their own story of home.

The next couple of years and incredibly exciting for us as we embark on some transformational projects that will see is significantly investing in our team, the customer journey, technology and most importantly – understanding our customers.

As Our New Assistant Manager:

Your overarching purpose is to work closely and collaboratively to support the team and the Store Manager drive the ultimate customer experience and elevate the stores overall performance

You’ll bring significant value through;

• Leading by example through inspiring and delighting our customers, enabling them to weave their own style of home
• Being a role model around achieving personal targets and KPI’s whilst supporting the team achieve theirs
• Supporting the Store Manager with coaching, developing and training the wider team
• Contribute to the successful workforce planning and roster to ensure we remain within budget
• Analysing reports and proactively identify opportunities that will increase the customer experience

What We Ask You To Bring To The Table:

• Wildly passionate about creating the ultimate customer experience (and know how to do so)
• Leadership qualities and demonstrated success in achieving KPI’s and targets
• Ability and experience creating and instilling an engaged and motivated culture within your team
• Strengths in nurturing, coaching, training and developing a team
• Awesome attitude, nothing to much trouble and are always part of the solution
• Team player, you strongly believe we are better as one

We look forward to what the possibilities could bring.