Assistant Manager - Fast-Paced Retail Leader

Subway® Australia; Brisbane; On-site; AUD 60,000 - 70,000; Full time

Job summary

Subway Australia is seeking an Assistant Manager for a busy Brisbane store. You will lead a small team, oversee opening duties, monitor store operations, uphold food safety and quality standards, and ensure exceptional customer service.

Experience in fast-paced retail is essential. You will train staff, manage stock and reports, and support the Manager in achieving sales targets while maintaining the Subway brand promise.

Qualifications

• Experience in management in fast-paced retail environments.
• Ability to train and develop staff.
• Strong customer service orientation.

Responsibilities

• Complete morning shift duties as per Opening Sheet Duties instore.
• Assist in monitoring store operations.
• Monitor quality of product & customer service standards as well as monitoring front of store presentation and outdoor areas.
• Complete stocktake, WISR, Control Sheet and send after reviewing by the Manager.
• Complete drinks, vegetable and milk orders on the required day and the Countrywide order when manager is away.
• Keep abreast of store costs when completing the WISR and report excesses to the Manager.
• Bank store takings when required.
• Communicate store operation standards and new processes to staff as required.
• Provide training for new employees.
• Lead by example in delivering excellence in customer service.
• Report all customer complaints to the Manager and respond to & take remedial action on all customer complaints if the manager is not available.
• Report equipment failure to the manager immediately and generally maintain equipment.
• Implement & manage change in an efficient, constructive & positive way.
• Keep abstear of and maintain required health and safety standards.
• Maintain store food, safety, and hygiene standards at all times.
• Maintain your uniform standards including name badge.
• Other duties may be required as circumstances dictate and are to be discussed with the Manager and agreed to before any implementation.

Job description

Subway Australia is seeking an Assistant Manager for a busy Brisbane store. You will lead a small team, oversee opening duties, monitor store operations, uphold food safety and quality standards, and ensure exceptional customer service.

Experience in fast-paced retail is essential. You will train staff, manage stock and reports, and support the Manager in achieving sales targets while maintaining the Subway brand promise.