Assistant Manager

Union Jack Hotel; Cairns Regional; On-site; AUD 85,000 - 100,000; Full time

Job summary

Union Jack Hotel in Cairns is seeking a Senior Assistant Manager to lead a fast-paced entertainment venue. You will supervise frontline teams, drive guest satisfaction and oversee operations across food & beverage, gaming and events.

Ideal candidates bring proven leadership in busy hospitality settings, strong communication, and the ability to manage large crowds during major events. RSA/RSG certs are essential; Manager's Licence preferred.

Qualifications

• Experience leading teams in high-volume hospitality or entertainment venues.
• Proven ability to manage large crowds, live entertainment and gaming operations.
• Strong leadership, communication and conflict-resolution skills.
• RSA/RSG certificates held; Manager's Licence preferred.

Responsibilities

• Assist day-to-day venue operations and lead frontline teams.
• Deliver exceptional guest experiences and resolve issues promptly.
• Oversee F&B, gaming, entertainment and event activities.
• Monitor safety, cleanliness and venue presentation to standard.
• Support recruitment, onboarding, training and performance reviews.
• Manage labour costs, rosters and productivity targets.
• Ensure RSA, gaming, liquor licensing and WHS compliance.
• Assist with stock control, cash handling and end-of-day reporting.

Skills

Leadership

Staff development

Customer service

Operations management

RSA/RSG

Flexible hours

Conflict resolution

Job description

Senior Assistant Manager – Entertainment Venue

We are seeking an experienced and hands-on Assistant Manager to support the daily operations of a fast-paced, high-volume entertainment venue. This role is responsible for leading frontline teams, delivering exceptional customer experiences, driving operational excellence, and ensuring compliance across all areas of the business.

The successful candidate will have proven experience managing large customer volumes in a hospitality, entertainment, gaming, or events environment and thrive in a dynamic setting where no two days are the same.

Key Responsibilities

• Assist in the day-to-day management of venue operations.
• Lead, motivate, and develop hospitality, gaming, and customer service teams.
• Deliver outstanding guest experiences and resolve customer concerns professionally.
• Ensure smooth operation of food and beverage, gaming, entertainment, and event activities.
• Monitor venue presentation, cleanliness, and safety standards.
• Support recruitment, onboarding, training, and performance management of staff.
• Manage labour costs, rosters, and productivity targets.
• Maintain compliance with RSA, RSG, gaming, liquor licensing, and workplace health and safety requirements.
• Assist with stock control, cash handling, and end-of-day reporting.

Skills & Experience

• Previous leadership experience in a high-volume entertainment venue, pub, club, casino, hotel, or hospitality environment.
• Strong understanding of food and beverage operations, gaming, and live entertainment.
• Proven ability to lead teams during busy trading periods and major events.
• Excellent communication and conflict-resolution skills.
• Strong organizational and time-management abilities.
• Ability to work flexible hours, including nights, weekends, and public holidays.
• Current RSA and RSG certificates (essential).
• Approved Manager's Licence or ability to obtain one (preferred).

What We're Looking For

• A visible and hands-on leader who leads from the front.
• Passion for hospitality, entertainment, and creating memorable guest experiences.
• Strong commercial acumen and attention to detail.
• Ability to remain calm under pressure and make sound operational decisions.
• A team player committed to developing and inspiring others.

Why Join Us?

• Work in a vibrant entertainment-focused venue.
• Opportunity to lead large-scale events and activations.
• Supportive leadership team and positive workplace culture.

Experience in a high-volume entertainment venue is essential, with demonstrated success managing large crowds, live entertainment, gaming operations, and fast-paced hospitality environments.