Assistant Manager

Hype DC Pty Ltd; Townsville City; On-site; AUD 65,000 - 85,000; Full time

Job summary

Hype DC Townsville is seeking an Assistant Store Manager to lead our premium sneaker store, delivering the brand vision, building a high-performance culture and creating memorable customer experiences while achieving operational excellence.

You will work with the Area Manager to foster a people-first culture, drive sales growth, coach a large team of brand ambassadors, oversee rosters, wage control and ensure an omni-channel, best-in-class store experience.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong focus on achieving sales KPIs and customer satisfaction.
• Proven ability to coach and develop staff to deliver a premium customer experience.

Responsibilities

• Drive financial sales goals and metrics for a multimillion-dollar store.
• Deliver on the brand vision and strategy at Hype DC Townsville.
• Ensure the customer is at the core of daily decisions to deliver memorable experiences.
• Recruitment, onboarding and development of all store team members.
• Provide coaching, support, and feedback to drive results.
• Deliver a seamless omni-channel experience through online orders.
• Maintain best-in-class Visual Merchandising and store presentation.
• Create a safe, fun environment for customers and team.

Skills

Team leadership

Sales & KPI focus

Coaching & staff development

Roster management

Visual Merchandising

Job description

Hype DC is Accent Group's premium, limited and exclusive sneaker retailer.With almost 25 years as one of Australia’s leading premium sneaker destinations, Hype DC continues to deliver a curated world class assortment of sneakers to our customers. Here at Hype DC, we are obsessed and committed to our people, our team and our customers are at the heart of what we do. As a key sneaker destination, we strive to deliver memorable experiences, a high-performance culture and operational excellence.

The Role:

We are looking for a business leader to join our retail store leadership team at Hype DC Townsville!
As theAssistant Store Manager,you will play a critical role delivering and executing the brand vision, establishing a high-performance culture within your store, creating memorable experiences for our customers and achieving operational excellence.

Being a business leader at Hype DC you work collaboratively with your Area Manager to deliver a people first culture within your store, maximise sales growth in the business you run and all whilst accelerating your personal career growth in a leadership role.

The role & responsibilities:

• Passionate about creating a WORLD CLASS team and a MAGICAL VIBE within their store
• Running a multimillion dollar store you will be required to drive our financial sales goals and metrics.
• Delivering on the brand vison and strategy
• Ensure that our customer is at the core of our everyday business decisions, and we provide MEMORABLE experiences 100% of the time
• Create a people first culture and environment by empowering and developing talent within your team
• Provide coaching, support, and feedback to drive results
• Recruitment selection and onboarding of all new team within your store
• Deliver a seamless omni-channel experience to our consumer in-store through preparation of online orders
• Ensure your store shows up as best in class through Visual Merchandising excellence
• Ensure our stores are not only a FUN but safe place for our customers and team

To be successful in this role, you will:

• Be a team player who is on the hunt for excellence across Sales, Operations, & Loss Prevention
• Have experience and authentic passion for delivering best in class memorable
• Be a coach who can motivate, inspire, and level up a large team of brand ambassadors.
• Retail Store Manager experience in a fast-paced environment
• Be a motivated & driven ‘Make it Happen’ attitude
• The ability to think strategically to identify missed opportunities and have a proven track record in driving sales and KPI’s
• Experience in effectively managing rosters and achieving wage control

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.