Hype DC Assistant Store Manager - Charlestown

HYPE DC Pty Limited; Newcastle-Maitland; On-site; AUD 60,000 - 70,000; Full time

Job summary

Hype DC Charlestown is seeking an Assistant Store Manager to join the Charlestown Square flagship. You will partner with the Store Manager and Area Manager to lead a high-volume, premium sneaker store, building a strong team, delivering standout customer experiences and achieving commercial targets.

Located in Charlestown, you will influence sales, KPIs and store operations, while shaping a positive, energetic culture that reflects the Hype DC brand.

Qualifications

• Experience leading in a fast-paced retail environment.
• Proven ability to build and coach high-performing teams.
• Demonstrated focus on delivering memorable customer experiences.

Responsibilities

• Create a WORLD CLASS team and a MAGICAL store culture.
• Support leadership of a multimillion-dollar business and drive sales KPIs.
• Embed the Hype DC brand vision in daily operations and customer experiences.
• Place the customer at the centre of every decision and deliver memorable service.
• Recruit, coach and develop team members to maximise performance.
• Oversee roster planning, wage control and daily store administration.
• Lead omni-channel fulfillment and ensure in-store excellence in Visual Merchandising.

Skills

Leadership

Customer service

People management

Sales focus

Roster management

Job description

Hype DC is Accent Group's premium, limited and exclusive sneaker retailer. With almost 25 years as one of Australia’s leading premium sneaker destinations, Hype DC continues to deliver a curated world class assortment of sneakers to our customers. Here at Hype DC, we are obsessed and committed to our people, our team and our customers are at the heart of what we do. As a key sneaker destination, we strive to deliver memorable experiences, a high-performance culture and operational excellence.

We’re on the hunt for an Assistant Store Manager to join the leadership team at Hype DC Charlestown, this isn’t just another retail leadership role.

Located in the heart of Charlestown Square, the largest shopping and entertainment destination in the Hunter Region, this is an opportunity to lead in one of the area’s biggest and most exciting retail environments.

As an Assistant Store Manager, you’ll be a key business leader, working alongside your Store Manager and Area Manager to build an incredible team, create unforgettable customer experiences, drive commercial results and bring the Hype DC brand vision to life.

If you’re a natural leader who thrives in a fast-paced environment, loves sneakers, culture and people, and is ready to take your career to the next level, we want to hear from you.

What’s in it for you?

Lead a BIG business.

Charlestown is a high-volume, multimillion-dollar store where no two days are the same. You’ll have the opportunity to influence sales, KPIs, operations and the overall success of the business.

Build a WORLD CLASS team.

We’re all about people first. You’ll have the opportunity to recruit, coach, develop and empower a large team of brand ambassadors, creating a culture where people feel inspired to perform at their best.

Grow your career.

We’re passionate about developing great leaders. You’ll work closely with your Store Manager and Area Manager, gaining valuable exposure to the commercial and operational side of running a major retail business.

The role & responsibilities

• Creating a WORLD CLASS team and a MAGICAL VIBE within your store
• Supporting the leadership of a multimillion-dollar business and driving financial sales goals and KPIs
• Bringing the Hype DC brand vision and strategy to life every day
• Putting our customer at the centre of every decision and delivering MEMORABLE experiences 100% of the time
• Creating a people-first culture by empowering, coaching and developing your team
• Providing regular coaching, support and feedback to drive performance and results
• Supporting recruitment, selection and onboarding of new team members
• Delivering a seamless omni-channel experience through the preparation and fulfilment of online orders
• Ensuring your store is best in class through Visual Merchandising excellence
• Maintaining an environment that is fun, energetic and safe for both customers and team members
• Working closely with your Store Manager and Area Manager to identify opportunities and accelerate business growth

What are we looking for?

• Is a passionate team player with a relentless focus on excellence across Sales, Operations and Loss Prevention
• Has a genuine passion for creating best-in-class customer experiences
• Is an inspirational coach who can motivate, develop and level up a large team
• Has previous Retail Store Manager or Assistant Store Manager experience in a fast-paced environment
• Brings a motivated, driven “Make It Happen” attitude
• Thinks strategically and can identify missed opportunities to drive sales and KPIs
• Has a proven track record of achieving commercial results
• Is confident managing rosters and delivering strong wage control
• Loves working with people, thrives under pressure and brings positive energy to every shift
• Has a genuine passion for sneakers, streetwear, culture and the Hype DC brand

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.