Assistant Manager

Allan Hall Human Resource Services; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Profit-share scheme

Career progression pathways

Supportive team culture

Job summary

Tradelink Lilydale is seeking an Assistant Manager to support daily branch operations, lead from the front, and drive a high-performing team. You'll work closely with the Business Manager to deliver exceptional customer service and contribute to branch performance and a positive culture.

This role is ideal for someone ready to expand leadership experience within one of Australia's trusted trade businesses, with opportunities to step into broader responsibilities as the team grows.

Qualifications

• Proven leadership or supervisory experience in retail or trade environments.
• Strong customer service mindset with ability to deliver tailored solutions.
• Excellent communication and ability to build lasting relationships with customers and colleagues.
• Hands-on approach with focus on continuous improvement.
• Full Australian working rights (sponsorship not available).

Responsibilities

• Oversee day-to-day operations of the branch and support the team to achieve outstanding results.
• Lead by example and provide day-to-day guidance to the branch team.
• Build strong relationships with customers and provide expert advice and tailored solutions.
• Assist with inventory, warehouse, and branch operations to ensure smooth running.
• Coach, develop and motivate the team to achieve individual and branch goals.
• Step into the Business Manager role when required and contribute to ongoing growth.

Skills

Leadership

Customer service

Relationship building

Team coaching

Inventory control

Job description

Ready to step up? Looking to take the next step in your leadership career? Tradelink Lilydale is on the hunt for a motivated Assistant Manager to support the day-to-day operations of our busy branch, lead from the front, and help drive the continued success of a high-performing team.

Ready to step up? Looking to take the next step in your leadership career? Tradelink Lilydale is on the hunt for a motivated Assistant Manager to support the day-to-day operations of our busy branch, lead from the front, and help drive the continued success of a high-performing team. Working closely with the Business Manager, you'll play a key role in delivering exceptional customer service, supporting branch performance, and creating a positive team culture. This is a fantastic opportunity for someone ready to build on their leadership experience and grow their career with one of Australia's most trusted trade businesses.

Your new role

Reporting To The Business Manager, You'll Help Oversee The Day-to-day Operations Of The Branch While Supporting The Team To Achieve Outstanding Results. You Will

• Support the delivery of sales, customer service, and operational objectives.


• Lead by example and provide day-to-day guidance to the branch team.


• Build strong relationships with customers, providing expert advice and tailored solutions.


• Assist with inventory, warehouse, and branch operations to ensure everything runs smoothly.


• Help coach, develop, and motivate the team to achieve individual and branch goals.


• Step into the Business Manager role when required and contribute to the ongoing success and growth of the branch.

What you'll bring

• Leadership or supervisory experience within retail, trade, wholesale, or a similar customer-focused environment.


• Industry knowledge in plumbing, trade distribution, or a related sector (highly


• regarded).


• A hands-on approach with a genuine passion for customer service.


• Strong communication skills and the ability to build lasting relationships with customers and colleagues.


• Commercial awareness and a proactive mindset focused on continuous improvement.


• Full Australian working rights (sponsorship not available).

Why Tradelink?

Tradelink is one of Australia's most established and trusted trade partners, with 200+ locations and 1,300+ team members nationwide. We reward success with a generous profit-share scheme, genuine career pathways, and a fun, supportive culture where people thrive.

At Tradelink, you're not just joining a business - you're joining a network built on growth, opportunity, and the power of people.

Join our team

This is more than a job - it's an opportunity to develop your leadership skills and build a long-term career with Tradelink. If you're ready to take the next step, we'd love to hear from you.

Please note: Only shortlisted candidates will be contacted. Pre-employment drug and alcohol testing may apply.